Technical Support EngineerAston Villa
Description
Department: Technology Team
Hours of Work: Full Time (with flexibility to work evenings, weekends and matchdays as and when required)
Contract Type: Permanent
Salary: Attractive Renumeration Package
Location: Bodymoor Heath Training Ground
Closing Date: Sunday 8 November 2026
The Department
Our Technology team plays a vital role in supporting every area of the Club, providing the systems, infrastructure and innovation that help drive performance on and off the pitch. From supporting matchday operations and elite sporting environments to enhancing the experiences of supporters, partners and colleagues, the team delivers reliable, secure and forward-thinking technology solutions across the Club.
As the Club continues to grow and invest in its digital capabilities, we are looking to expand our Technology team with a number of exciting opportunities across different specialisms. This is a unique chance to play a key role in shaping the future of technology at the Club.
The Role
Working as a Technical Support Engineer, you will support the day-to-day operation of end-user technology and IT services and play a key role in delivering reliable, high-quality IT support to the Club’s football operations, with a primary focus on the Academy and Women’s team.
Acting as a trusted technology partner to players, coaches and support staff, you will ensure that critical systems, devices and services remain available and effective in a fast-paced, high-performance environment.
You will provide responsive technical support across Microsoft 365, end-user devices, collaboration tools, identity and access management, networking and workplace technology, taking ownership of incidents and service requests through to resolution. Supporting both Windows and Apple environments, you will help maintain secure, compliant and well-managed technology services while delivering an excellent user experience.
Based primarily at Bodymoor Heath, you will act as a key point of contact for football staff, providing discreet and time-sensitive support during training, match preparation and day-to-day operations. You will also contribute to technology projects, service improvements, knowledge sharing and documentation, while working collaboratively with the wider Technology team and providing additional support to the Men’s First Team when required.
The Person
We are looking for a customer-focused and proactive IT professional with experience in a Service Desk, technical support or end-user technology environment. You will have a good understanding of Microsoft 365, endpoint technologies, identity and access management, and common networking concepts, alongside a passion for delivering excellent support and developing your technical expertise.
Utilising excellent communication and problem-solving skills, you will be able to explain technical concepts to non-technical users, effectively prioritise competing demands and work independently within a busy operational environment
You will possess a good working knowledge of Microsoft 365, Entra ID, Active Directory, Windows devices, mobile technology and endpoint management platforms such as Microsoft Intune. An understanding of ITIL principles and IT Service Management processes is essential, alongside knowledge of endpoint security, user access management and common networking technologies.
You must be able to work flexibly as the role requires working matchdays, evening and weekends as and when required. You must also hold a full, UK driving licence and have the ability to travel between Club sites.
Why Join Us?
There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us!
