School Based Mentoring OfficerMillwall

Job Title: School Based Mentoring Officer

Hours of work: 21 hours per week, term time only, covering 26 term-time weeks

Salary: £7,954.73 (£7,098 basic pay + £856.73 Holiday Pay) for 26 week fixed-term contract based on £13.00 per hour £22,727.80 per annum FTE term-time only equivalent (40 hours per week), pro rata.

Contract: Fixed term: Monday 7 December 2026 - Friday 16 July 2027, term time only

Location: Assigned secondary school and Lions Centre and other MCT sites

Responsible to: Programme Co-ordinator and Education & Employability Manager

Supervises: Allocated school based mentoring caseload

Role Summary

Are you passionate about helping young people overcome barriers, strengthen engagement and achieve their potential? If so, we'd love to hear from you. Millwall Community Trust (MCT) is seeking an experienced and highly organised School-Based Mentoring Officer to deliver an intensive, relationship-based mentoring programme within an assigned secondary school. The postholder will independently manage an allocated caseload, building sustained relationships with young people and taking day-to-day ownership of mentoring delivery, school liaison, participant engagement, safeguarding actions, administration, evidence and required funder reporting. Working within MCT’s Education & Employability team, you will receive induction, quality assurance and support from the Programme Coordinator where required, while independently managing your assigned school, caseload and reporting.

Key Responsibilities:

Caseload Management & Mentoring Delivery

• Independently manage allocated mentoring caseload within one assigned school.
• Plan and deliver regular high-quality 1:1 mentoring in line with the agreed programme model.
• Complete initial assessments, agree individual goals, strengths, barriers & development needs
• Develop ‘live’ mentoring/action plans ensuring sessions remain purposeful and responsive.
• Monitor attendance, engagement and progress.
• Proactively follow up on missed sessions or disengagement.
• Provide practical signpost support, escalating safeguarding or complex needs appropriately.

School Liaison & Participant Engagement

• Act as MCT’s principal day-to-day contact for mentoring delivery within the assigned school.
• Alongside school organise mentoring timetables, pupil sessions, rooms & school delivery need
• Maintain effective relationships with pastoral, inclusion, safeguarding & relevant school staff.
• Liaise with parents/carers and professionals to support engagement and progress.
• Arrange & attend relevant school/caseload meetings, escalating issues needing wider support

Outcomes, Evaluation & Quality

• Take responsibility for agreed programme delivery, participant outcomes assigned caseload.
• Gather required pupil feedback, outcome evidence & evaluation information within deadlines.
• Deliver consistently against agreed programme model, contract and evaluation requirements.
• Support participant/school engagement with funder/evaluator activity & access as required.
• Participate in observations, case-file/data reviews and required quality assurance activities.
• Identify delivery risks promptly and seek Programme Coordinator support where required.

Administration, MIS & Funder Reporting

• Maintain complete, accurate and up-to-date records for every pupil in the allocated caseload.
• Complete enrolment, consent, assessment, session, review and outcome/exit documents.
• Record delivery directly on designated MCT and funder MIS/CRM systems, incl Salesforce.
• Complete pupil, caseload & delivery reporting accurately within funder/evaluator deadlines.
• Maintain delivery evidence, engagement & outcomes dealing quickly to data-quality queries.
• Review caseload data regularly to identify missing information, delivery gaps or risks to targets

Independent Working & Programme Compliance

• Plan working week to best achieve mentoring, administration and reporting requirements.
• Take ownership of programme deadlines and contractual requirements for assigned caseload.
• Attend required induction, training and CPD and apply programme guidance consistently.
• Engage with assigned check-ins, compliance & QA activity led by Programme Co-ordinator.
• Seek support where intervention needed while retaining routine delivery/reporting ownership.

Safeguarding & Professional Responsibilities

• Ensure safeguarding, GDPR, equality, H&S and MCT policies are adhered at all times.
• Undertake CPD and mandatory training as required by the Trust.
• Ensure all activities are appropriately risk assessed and delivered safely.
• Work collaboratively with colleagues and positively promote MCT and programmes.

Additional responsibilities

The details contained in this job profile, reflect the job content at the date of preparation. Therefore, it is inevitable that over time the nature of this role will change; existing duties may be lost and other duties gained without changing the general nature of duties or level of responsibility entails

• Model professional conduct and actively demonstrate MCT core values in your work.
• Act as a positive role model, presenting a professional image of the Trust and its services.
• Develop understanding and commitment to equal opportunities, in workplace & community.
• Ensure when involved in any Trust activities that the Safeguarding of learners is prioritised and that safeguarding policies and procedures are being always adhered to.
• Undertake CPD opportunities as deemed appropriate.
• Adhere to Trust’s policies and procedures attending Trust training/meetings as required.
• Contribute to the development of a culture of continuous improvement within the Trust.
• Support all MCT departments on trust initiatives as identified by CEO, SLT & Trustees.
• Actively promote the Trust in a positive and professional manner. 

Skills Specification

Essential (E) Qualifications

• Safeguarding qualification (or willingness to achieve)
• Maths & English Level 2 (or equivalent)
• Relevant mentoring, youth work, teaching, coaching or similar qualification/experience
• Effective mentoring Level 2 (or willingness to achieve)

Knowledge and Experiences

• Delivering 1:1 mentoring or targeted interventions with secondary school aged young people.
• Independently managing participant caseload
• Updating and maintaining accurate records.
• Working effectively in school/education settings & link partners
• Assessing needs, setting goals & reviewing pupil progress
• Good IT skills incl Microsoft Office

Skills and abilities

• Excellent interpersonal & communication skills (oral & written)
• Ability to build sustained professional relationships with young people from diverse backgrounds.
• Strong planning, organisation and administration skills.
• Ability to independently manage a school-based caseload, timetable and deadlines.
• Ability to accurately collect, record and report participant and programme evidence.
• Proactive problem solver able to work independently while recognising when escalation/support is required.
• Ability to liaise professionally with school staff, parents/carers and other professionals.
• Flexible approach to working hours when required.

Personal Qualities

• Passionate about supporting young people.
• Empathetic, approachable and resilient.
• Professional, reliable and trustworthy.
• Proactive, accountable & comfortable working independently.
• Committed to equality, inclusion and safeguarding.

Other

Desirable (D)

• Mentoring qualification
• Youth Work, Teaching or Coaching qualification
• Mental Health First Aid (or similar)
• Trauma-informed or school-based mentoring training
• DBS (issued within the last year)
• Experience working with SEND or vulnerable young people
• Experience using CRM/MIS systems (Salesforce, SIMS).
• Experience producing funder reports, outcome evidence or evaluation data.
• Experience working to contractual targets, KPIs or funded programme requirements.
• Experience within the community or voluntary sector.
• Ability to support small-group activity where required.
• Ability to build trust and rapport with young people experiencing barriers to engagement.
• Confidence supporting external evaluation or research activity.
• Passionate about the work and values of the Trust.
• Able to draw on personal or professional experience to positively engage young people.
• Understanding of and commitment to H&S, equal opportunities and GDPR data protection policies and procedures. (E)
• Understand importance of and deliver best practice when working with hard-to-reach young people. (E)

• Commitment to complete all required CPD qualification/training set or similar funded qualifications. (E)