Player LiaisonMillwall

Lions hiring Player Liaison

Millwall Football Club is hiring a Player Liaison.

The Player Liaison will provide all-round care and support to existing and newly recruited players and First-Team staff. The role supports the welfare, wellbeing, development and day-to-day needs of players and their families, from relocation and onboarding through to matchday, helping them perform at their best both on and off the field while promoting a safe, inclusive, and professional environment.

For a full job description, see below.

Player Liaison

To apply, candidates MUST complete this application form and send to email.

Closing date for applications: Saturday 31st October 2026.

J O B A D V E R T Player Liaison Management & Coaching

Job Title Player Liaison

Department Management & Coaching

Reports To Head of Training Ground Operations

Location Training Ground & The Den

Contract Type Full-Time 35 hours per week (Permanent) (Evenings, weekends and matchdays as required)

Salary £27,000 +

R O L E O V E R V I E W

The Player Liaison will provide all-round care and support to existing and newly recruited players and First Team staff. The role supports the welfare, wellbeing, development and day-to-day needs of players and their families, from relocation and onboarding through to matchday, helping them perform at their best both on and off the field while promoting a safe, inclusive, and professional environment.

K E Y R E S P O N S I B I L I T I E S

Player Care & Welfare

• Act as the primary point of contact for all new professional signings and First Team staff arrivals, and as a point of support for established players regarding off-field welfare needs, with a high degree of empathy, professionalism and discretion.
• Act as a point of contact for First Team players, with the ability to respond promptly and appropriately in the event of any emergency.
• Work with the Academy to support the transition of Academy and U21 players into the First Team environment.
• Arrange English lessons for non-English-speaking players, and tuition and educational support for players and their families where required.
• Liaise with the PFA, including coordinating PFA meetings with players at the Training Ground and administering PFA boot vouchers.
• Attend and support pre-season training camps, both in the UK and overseas.

Relocation & Onboarding

• Design, develop and maintain a player induction booklet for new signings, produced in English, French, Spanish and German in conjunction with the Marketing team.
• Assist with the player pre-signing process.
• Provide hands-on relocation and settlement support to new players, staff and their families, including travel arrangements, housing, furniture rental, utilities and schooling, ensuring a positive and smooth transition.
• Liaise with local estate agents and short-let providers to arrange property viewings, building and maintaining a database and distribution list of contacts and available properties.
• Book and manage hotel accommodation for new signings and players requiring temporary housing, maintaining accurate records of hotel stays.
• Identify and negotiate hotel and supplier partnerships to secure preferential rates for the Club.
• Assist players and staff with opening bank accounts, applying for National Insurance numbers and visa requirements.
• Support players and staff in sourcing vehicles, including arranging meetings, collections and car insurance, and providing information on the Club's car salary sacrifice scheme.
• Develop a network of local contacts, such as estate agents, car suppliers, furniture rental companies, banks and travel and transport providers, to help players, staff and their families settle into local life.

Player Administration & Appearances

• Maintain an up-to-date player database, including passport and visa expiry dates, emergency contact details and vehicle registrations for matchday parking at The Den.
• Maintain relocation and payment trackers, and coordinate monthly player wage deductions (e.g. match tickets, boxes and relocation costs) with the Payroll team.
• Organise and coordinate player appearances in conjunction with relevant departments, including school visits and Club open training days held at The Den.
• Coordinate signing sessions at the Training Ground and facilitate merchandise signing on behalf of players.
• Share offers and packages from Club partners with the playing squad.
• Support general Training Ground administration, including telephone enquiries and maintaining an appropriate and confidential filing system.
• Assist with visa applications and ‘right to work’ issues as and when required.

Matchday Operations — First Team & U21s

• Work on First Team matchdays at The Den, covering the Players' Entrance and the Player Family Room, with flexibility to support across match operations as required.
• Act as the matchday point of contact for player families and the visiting team's management staff.
• Ensure the Player Family Room is stocked and prepared ahead of every home fixture.
• Manage and administer Player Matchday Tickets and Lounge Passes for all home fixtures, and manage player tickets for away fixtures.
• Produce U21 QR codes for digital matchday team sheets for U21 fixtures.
• Coordinate U21 matchday scout replies and guest lists, ensuring accuracy and timely communication.
• Assist in the management of U21 trialists, ensuring all medical documentation is completed in conjunction with medical staff, and confirming player registration ahead of fixtures.
• Maintain and update a trialist database for the Head of Training Ground Operations, ensuring accurate and up-to-date records at all times.
• Assist in confirming U21 games with opposition clubs and match officials as well as internal staff.
• Liaise with Academy staff regarding guest lists for Academy fixtures at the weekend.

Safeguarding & Mental Health

• Act as joint Designated Safeguarding Officer (DSO) for the Training Ground as well as a Mental Health Ambassador, alongside the Head of Training Ground Operations.
• Promote and maintain a strong safeguarding and mental health culture within the training ground environment.
• Ensure safeguarding policies and measures are consistently implemented and adhered to by all staff and visitors.
• Escalate any safeguarding concerns promptly and appropriately to the Club Safeguarding Officer.
• Attend safeguarding and mental wellbeing training, and maintain up-to-date knowledge of safeguarding legislation, best practice and Club policy.

P E R S O N S P E C I F I C A T I O N

Essential

• Previous experience in a sports club, stadium, or similar fast-paced operational environment.
• Experience in a player care, welfare, or customer-facing support capacity.
• Strong administrative and organisational skills, with the ability to manage a varied and high-volume workload to tight deadlines.
• Excellent communication skills, both written and verbal, with the ability to engage confidently with players, staff, and external partners at all levels.
• Proficient in Microsoft Office, in particular Excel, Outlook, and Word.
• Good knowledge of the local area around the Training Ground and The Den.
• Full, clean UK driving licence and access to own vehicle.
• Demonstrated ability to work flexibly, including evenings, weekends, and matchdays as required.
• High levels of personal discretion and professionalism, particularly in respect of player and Club confidentiality.
• A proactive, self-starting approach with the ability to work independently and use initiative.

Desirable

• Experience working within a professional football club or elite sporting environment.
• A recognised player care qualification, or willingness to work towards one.
• Mental Health First Aid qualification.
• Knowledge of safeguarding legislation and best practice, or willingness to undertake training to Designated Safeguarding Officer level.
• Ability to speak one or more additional languages (e.g. French, Spanish or German).
• Experience of relocation support, travel booking or logistics coordination.
• Familiarity with football club administrative requirements.

Personal Attributes

• Calm and solutions-focused under pressure, with strong problem-solving instincts.
• Warm, personable, and professional — able to build trusted relationships with players, their families, colleagues, and external parties.
• A good understanding of, and respect for, different cultures, faiths and religions.
• Detail-oriented and thorough, with a commitment to accuracy and high standards.
• Flexible and adaptable, embracing the varied and unpredictable nature of a professional football club.
• Committed to the values and culture of Millwall Football Club, and to contributing positively to the Club's working environment.