Membership ExecutiveTottenham Hotspur

Who We Are

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We are at our brightest when we’re all together. Our club, our teams, our community. We are entering a new era at Tottenham with a new club strategy, new leadership, and a focus on putting our fans at the heart of everything we do as we continue to strengthen our connection with our DNA, our home, and each other.

We’re at our brightest when we’re all together. Our Club, our teams, our community

Role Purpose

We are looking for a commercially minded and organised Membership Executive to support the delivery, growth and ongoing development of Tottenham Hotspur's membership programme.

This is a varied role that combines reporting and performance monitoring with supporter engagement, product delivery and operational support. You will play an important role in helping the Memberships team understand programme performance, deliver exceptional member experiences and support initiatives that drive acquisition, engagement and retention.

Working with Marketing, CRM, Digital, Technology, Supporter Services and other departments across the Club, you will help ensure our membership programme continues to deliver value for fans while supporting the commercial objectives of the business.

This is an excellent opportunity for someone who is interested in sports business, memberships and customer engagement and wants broad exposure to one of football's leading membership operations.

Key Responsibilities

Sales Analysis and Reporting

• Support and develop the team’s reporting framework, building on existing tools, with regular reporting on Membership sales, renewals, engagement and campaign performance with the goal of identifying opportunities to increase sales volumes.
• Gather, validate and monitor key Membership metrics, campaign results and member behaviour to highlight anomalies and identify trends & opportunities to grow sales and engagement.
• Manage the creation and maintenance of a team dashboard, enabling the Memberships team to track their objectives and KPIs in real time throughout the season.

Membership Campaign Performance

• Support the operational delivery and performance tracking of the annual membership renewal campaign.
• Assist with audience segmentation, targeting and campaign administration for Membership sends.
• Conduct post-campaign analysis to inform future planning and improve targeting efficiency across acquisition and retention campaigns.

Platform Analytics & Conversion Optimisation

• Work within the membership platform (Limio) to identify points of drop-off in the sign-up and renewal journey, and flag areas where conversion improvements can be made.
• Track member usage across the One Hotspur Hub, SpursPlay, and benefit/voucher redemptions, collaborating with the team to drive higher uptake and engagement.

Membership Operations & Inbox Management

• Manage and maintain the membership email inbox, ensuring member enquiries are triaged accurately and directed to the right team member promptly.
• Organise and track the Memberships team’s purchase orders (POs).
• Work with the Supporter Services team to ensure that support journeys are accurate, up to date and reflective of the current product offering.
• Analyse membership pack costs and postage expenditure, identifying and recommending efficiency gains to reduce cost without compromising member experience.

One Hotspur Moments & Member Experience

• Support the delivery of One Hotspur Moments rewards, experiences & events along with Member benefits.
• Be willing to work matchdays as required, representing the Memberships team and supporting the delivery of member activations and experiences at the Stadium.

Qualifications & Training

• Educated to degree level or equivalent relevant experience.

Skills & Experience

• Strong organisational skills and excellent attention to detail.
• Advanced Microsoft Excel skills and confidence working with large datasets and reports.
• Comfortable working with numbers, data and performance reporting.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• Commercial curiosity and an interest in understanding customer behaviour.
• Collaborative approach and willingness to work across different teams.
• Proactive attitude with a willingness to take ownership of tasks.
• Genuine interest in sport, customer engagement and membership programmes.

Desirable

• Experience in memberships, CRM, loyalty programmes, marketing, customer engagement or commercial operations.
• Experience using CRM or email marketing platforms such as Salesforce Marketing Cloud.
• Familiarity with reporting or visualisation tools such as Power BI or Tableau.
• Experience working within sport, entertainment, hospitality, events or customer-focused environments.
• Understanding of customer retention, loyalty or membership models.

Safeguarding & Recruitment Statement

Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required for this role

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.

Reasonable Adjustments

We are committed to providing an inclusive and accessible recruitment process and will make reasonable adjustments at any stage of the application or interview process to support candidates with disabilities or specific needs. Please let us know if you require any adjustments so that we can ensure you have a fair and positive experience.

Please note that we reserve the right to close this vacancy early should we receive a high volume of applications or due to business needs, so early applications are encouraged.