Matchday Ticket AdvisorBirmingham City

Birmingham City Football Club | Casual Role

Location: St. Andrew's @ Knighthead Park

Are you passionate about delivering outstanding customer service and creating great experiences for supporters? Birmingham City FC is looking for enthusiastic and customer-focused individuals to join our Ticketing team as Matchday Ticket Advisors.

This is an exciting opportunity to work in a fast-paced football environment, helping supporters purchase tickets and access club services while contributing to the success of the Club.

About the Role

As a Matchday Ticket Advisor, you will be responsible for providing excellent service to supporters through phone, email, online, and face-to-face ticket sales. You will play a key role in promoting digital ticketing solutions, processing sales accurately, and helping to maximise ticketing revenue through effective upselling and customer engagement.

Key Responsibilities

• Process home, away, and season ticket sales via inbound and outbound calls.
• Handle face-to-face ticket sales and ensure accurate cash handling.
• Deliver exceptional customer service across telephone, email, and in-person enquiries.
• Promote and support the Club's digital ticketing initiatives.
• Process online ticket sales accurately and efficiently.
• Respond to ticket office emails within agreed timeframes.
• Maintain and update customer records to support data accuracy within the Club's CRM system.
• Support matchday operations across men's, women's, and academy fixtures as required.
• Ensure compliance with Club policies, data protection requirements, and health and safety procedures.

About You

Essential Skills & Experience

• Excellent customer service skills with experience handling customer enquiries.
• Strong communication skills, both written and verbal.
• Ability to work effectively as part of a team and independently.
• Experience working in a fast-paced environment and handling challenging situations professionally.
• Good organisational and numeracy skills.
• Confidence in selling and upselling products and services.
• Good IT skills, including Microsoft Office.

Personal Attributes

• Positive, enthusiastic, and approachable.
• Reliable, trustworthy, and dependable.
• Strong attention to detail and good judgement.
• Proactive and highly organised.
• Committed to delivering exceptional supporter experiences.

Safeguarding

Birmingham City Football Club is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The safety and wellbeing of all individuals within our care is paramount, and all staff are expected to share and uphold this commitment.

All successful applicants will be subject to appropriate pre-employment checks, including an enhanced DBS check, and will be required to complete safeguarding training as part of the recruitment and induction process.

EDI

Birmingham City FC is proud to be an Equal Opportunities and Disability Confident employer.

We welcome applications from all sections of the community and are committed to ensuring a fair and inclusive recruitment process. Candidates are assessed solely on merit, regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race or ethnicity, religion or belief, sex, sexual orientation, socioeconomic background, or caring responsibilities.

We value diversity and actively encourage applications from individuals of all backgrounds. If you require any adjustments to support you during the recruitment or interview process, please let us know when applying.