Matchday Supporter Liaison OfficerOxford United

Matchday Supporter Liaison Officer

Oxford United are recruiting to create a team of volunteer Matchday Supporter Liaison Officers (MSLOs) to assist the Club’s Supporter Liaison Officer on home matchdays with improving the experience for supporters.

The role of a MSLO is to be the first point of contact for supporters and fan groups on matchdays regarding queries, issues and feedback. We aim to ensure that all visitors to the Kassam Stadium have a memorable experience, and successful candidates will play a key role in delivering best-in-class service.

Reporting to the Supporter Liaison Officer (SLO), MSLOs will provide help, guidance and answers to supporter enquiries in the build up to kick-off, as well as taking feedback and suggestions during the game and post-match. MSLOs will act as advocates for both Oxford United and supporters, be a friendly face to welcome people to the Kassam Stadium and will liaise and feed back to the Supporter Liaison Officer to ensure all supporter issues are resolved. They will always act in a professional, courteous and positive manner.

The role is different to that of stewards, with a focus on liaising with supporters directly.

Job Title: Matchday Supporter Liaison Officer 
Reports To: Supporter Liaison Officer
Location: Kassam Stadium, Grenoble Road, Oxford, OX4 4XP
Job Type: Volunteer

Role & Responsibilities – General:

• To be a visible point of contact for supporters
• Provide help, guidance and answers to supporter enquiries
• Take feedback and suggestions from supporters
• Assist supporters with wayfinding on matchdays
• Pass on all matchday feedback to the SLO
• Assist the SLO with matchday activities
• Attend meetings and training with the SLO as and when required

Essential Skills:

• Good communication and conflict resolution skills
• Ability to work in a team
• Willingness to learn
• High degree of commitment, motivation and reliability
• Ability to communicate, particularly in groups and in public
• Assured negotiating skills and assertiveness
• Understand and implement the Club’s safeguarding policy, procedures and best practice guidelines in the role
• Hold a commitment to equality and diversity in the workplace and a willingness to undertake all relevant equality and diversity training
• Have a flexible approach to work and be able to work evenings and weekends

Desirable:

• Prior volunteering or work in a supporter or service role
• Experience interacting with the public, such as event support or community outreach
• Knowledge of Oxford United Football Club
• Knowledge of football stadiums and experience of working with football supporters