Matchday Mascot CoordinatorMK Dons

Matchday Mascot Coordinator

Employer: MK Dons Football Club

Location: Stadium MK

Salary: £12.71 p/h

Contract: Casual Worker

Working pattern: Matchdays, including weekends and occasional evenings

We’re Hiring: Matchday Mascot Coordinator

Come Join our Matchday Fan Experience Team at Stadium MK

Are you enthusiastic, organised and passionate about creating unforgettable experiences for children and families? We’re looking for a friendly and proactive Matchday Mascot Coordinator to join our team and help make every matchday special.

In this exciting role, you’ll coordinate our VIP Mascot and Player Escort experiences, ensuring every child and their family receives a warm welcome and enjoys a memorable day at Stadium MK.

Working closely with the Fan Engagement Manager and other matchday departments, you’ll help deliver a seamless, engaging and professionally organised experience from arrival right through to kick-off.

What You’ll Be Doing

• Welcoming our guests: Be the main point of contact for mascots, player escorts and their families throughout their matchday experience.
• Creating memorable moments: Coordinate VIP Mascot activities, including stadium and tunnel tours, pitchside kickabouts, player meet-and-greets and Q&A sessions.
• Preparing for kick-off: Organise mascots and player escorts, ensuring everyone is in the right place and ready for the excitement of walking out onto the pitch with the players.
• Keeping things on track: Follow the matchday schedule and ensure activities run smoothly, efficiently and on time.
• Keeping things on track: Follow the matchday schedule and ensure activities run smoothly, efficiently and on time.
• Working as a team: Liaise with the Fan Engagement Manager, football operations, media and other departments to deliver a fantastic matchday experience.
• Putting families first: Create a fun, welcoming and positive environment, answering questions and responding to any concerns with professionalism and care.
• Championing safeguarding: Prioritise the safety and welfare of every child, following the club’s safeguarding policies and procedures at all times

What We’re Looking For

We’re looking for someone who is:

• Friendly, approachable and confident when working with children and families.
• Highly organised, with excellent time-management and coordination skills.
• A strong communicator who enjoys working as part of a team.
• Calm, adaptable and able to think on their feet in a busy matchday environment.
• Passionate about delivering outstanding customer service and creating memorable experiences.
• Reliable, enthusiastic and comfortable working in a fast-paced sporting environment.
• Committed to safeguarding and ensuring every child has a safe and enjoyable experience.
• Experience in customer service, events, hospitality, sports or working with children would be beneficial.

Why Join Us?

This is a fantastic opportunity to be part of the matchday experience at Stadium MK, helping young fans create special memories that will last a lifetime. You’ll play an important role in bringing families closer to the club and making every mascot and player escort experience something truly special.

Our Commitment

Equality, Diversity & Inclusion

We are committed to creating an inclusive workplace that values diversity and welcomes applications from all backgrounds and welcome applications from all sections of the community.

Safeguarding

We are dedicated to providing a safe and secure environment for all. Safeguarding is everyone’s responsibility, and all team members are expected to uphold our policies and procedures.