Kiosk AssistantBlackpool FC

Matchday Kiosk Assistants

Blackpool Football Club is looking to recruit friendly, reliable and enthusiastic Matchday Kiosk Assistants to join our catering team for the forthcoming season.

Job Title: Kiosk Assistant Reports to: Kiosk Manager Hours: Matchdays, including Saturdays, evenings and other fixtures as required Pay Rate: Paid at the applicable National Minimum Wage or National Living Wage rate, depending on age and in line with current government rates.

Job Purpose We are currently expanding our Kiosk team and are looking for reliable people to provide excellent customer service to supporters by serving food and drinks from kiosks within the stadium concourse, helping to create a positive matchday experience for all visitors.

The ideal candidate(s) will have customer facing experience; however, it is not essential as full training will be given.

Shift work including weekends and bank holidays and a mixture of shifts, as and when required. Shift times are 11.00am - 7.00pm, 6.00pm - 11.00pm & 9.00am – 5.00pm with a few varying shifts in between.

Key Responsibilities

• Serve supporters efficiently and courteously before kick-off and during busy matchday periods.
• Prepare and serve food and beverages in line with club procedures and food safety standards.
• Handle card and contactless payments accurately and follow till procedures where required.
• Keep kiosk areas clean, tidy and well stocked throughout the shift.
• Work as part of a team to deliver a safe, welcoming and professional service.

Person Specification

Experience

• Previous experience in a fast paced, customer facing role but not essential.

Knowledge & Skills

• Excellent customer service skills.
• Outstanding verbal and written communication skills.
• Outstanding organisational skills with the ability to prioritise and juggle conflicting demands.

Personal Qualities

• Self-motivated with the ability to work both alone and as a member of a team.
• Have a positive attitude and be able to offer excellent customer service.
• Ability to use own initiative and work proactively.
• A Willingness to learn and continuously develop.
• Assertive, calm with the ability to work well under pressure.
• Flexible to meet the requirements of the needs of the business.