Hotel Reception ManagerBlackpool FC

Job Title: Hotel Reception Manager Department: Hotel Reception Reports to: Hotel Manager Location: Bloomfield Road, Blackpool Hours: 40 hours per week, including evenings, weekends, matchdays and

bank holidays as required Salary: Dependent on experience

Who we are:

Blackpool Football Club is an English Professional Association Football Club based in the seaside town of Blackpool, Lancashire.

The Club was founded in 1887 and has a very storied history, from being a founding member of the Lancashire League in 1889, rising to the Top-Flight of the Football League (the old First Division) in 1930, to winning the FA Cup in 1953 and being promoted to the Premier League in 2010 (becoming the first Club to gain promotion from every division of the Football League via the play-off system).

The Club currently competes in League One, the third tier of the English Football League.

The Club has played its home games at Bloomfield Road since 1901.

Job Purpose:

Blackpool Football Club is seeking an organised, proactive and customer-focused Hotel Reception Manager to lead the day-to-day operation of the hotel reception team.

The postholder will be responsible for ensuring guests receive a professional, welcoming and efficient service throughout their stay, while overseeing reception procedures, supporting the development of the team and maintaining high standards of communication and administration.

Working closely with the Hotel Manager and other hotel departments, the postholder will support the smooth running of hotel operations and help deliver a positive guest experience.

Key Responsibilities and Duties:

Reception Operations and Guest Experience

• Oversee the day-to-day operation of the hotel reception, ensuring guests are welcomed professionally and receive a friendly, efficient and helpful service.
• Ensure check-in and check-out procedures are completed accurately and efficiently, in line with hotel standards and procedures.
• Manage guest enquiries, requests and complaints professionally, resolving issues where possible and escalating matters to the Hotel Manager when required.
• Ensure telephone calls, emails and other communications are handled promptly and appropriately.
• Maintain accurate guest records, reservations and reception documentation, ensuring information is handled confidentially and in accordance with Club procedures.
• Monitor reception processes and identify opportunities to improve efficiency, service delivery and the overall guest experience.

Team Leadership and Development

• Supervise and coordinate the work of reception staff, ensuring duties are allocated appropriately and service standards are consistently maintained.
• Support the induction, training and ongoing development of reception team members.
• Provide guidance and feedback to staff, promoting a professional, customer-focused and supportive working environment.
• Assist with the preparation of staff rotas and the coordination of reception cover in line with operational requirements.
• Promote effective communication within the reception team and with other hotel departments.

Administration and Communication

• Ensure reception administration is completed accurately and within required timescales.
• Maintain effective handovers and communication between shifts, ensuring relevant information is shared with the appropriate colleagues.
• Liaise with housekeeping and other hotel departments to support room readiness, guest requests and the smooth running of daily operations.
• Ensure reception equipment, systems and working areas are maintained appropriately, and report any issues requiring attention.
• Handle guest and business information confidentially and in accordance with Club procedures and data protection requirements.

Standards and Compliance

• Ensure reception administration is completed accurately and within required timescales.
• Maintain effective handovers and communication between shifts, ensuring relevant information is shared with the appropriate colleagues.
• Liaise with housekeeping and other hotel departments to support room readiness, guest requests and the smooth running of daily operations.
• Ensure reception equipment, systems and working areas are maintained appropriately, and report any issues requiring attention.
• Handle guest and business information confidentially and in accordance with Club procedures and data protection requirements.

Safeguarding

Blackpool Football Club is committed to safeguarding the welfare of children and young people. The postholder must act to safeguard children and young people, follow Club safeguarding policies and procedures, and report any concerns to the appropriate person.

General Responsibilities

The duties and responsibilities outlined above are not exhaustive and may be amended in line with the needs of the Club.

• Comply with all Club policies, procedures and relevant legal requirements.
• Maintain appropriate standards of professionalism, conduct and confidentiality.
• Promote positive working relationships with colleagues, guests and other stakeholders.
• Carry out duties with due regard to equality, diversity and inclusion, treating others fairly and respectfully.
• Undertake any other reasonable duties commensurate with the role as requested by the Hotel Manager or relevant Club management. Person Specification Essential Requirements Desirable Requirements

Experience • Previous experience in a hotel • Previous experience as a Hotel reception, front-of-house or Reception Supervisor, Reception customer-facing hospitality role. Manager or in a similar supervisory

• Experience supervising or leading a role within a hotel. team and supporting colleagues to • Experience using hotel property deliver high standards of service. management, reservation or
• Experience handling customer booking systems. enquiries and resolving complaints • Experience preparing staff rotas or or service issues professionally. supporting reception staffing and resource planning.

Knowledge & Skills • Excellent communication and • Knowledge of hotel reception interpersonal skills, both verbal and procedures and front-of-house written. standards.

• Strong organisational skills, with the • Understanding of guest feedback ability to prioritise workloads and processes and service manage competing demands in a improvement. busy environment. • Knowledge of relevant health and
• A customer-focused approach, with safety, data protection and a commitment to providing a confidentiality requirements. welcoming and professional guest experience.
• Good attention to detail and the ability to maintain accurate records and complete administrative tasks effectively.
• Ability to use computer systems confidently and learn hotel reception and booking systems.
• Ability to remain calm, professional and solution-focused when dealing with challenging situations.
• Ability to work flexibly to meet the operational needs of the hotel, including evenings, weekends, matchdays and bank holidays.

Personal Qualities • Professional, approachable and well organised.

Closing date for applications: Friday 13 November 2026.

• Proactive, reliable and able to use initiative.
• A positive team leader who can motivate and support colleagues.
• Committed to maintaining high standards of service and professionalism.
• Able to work effectively both independently and as part of a team.

Safeguarding

Blackpool Football Club Ltd and the EFL are committed to safeguarding the welfare of children, young people and adults at risk and expect all staff and volunteers to endorse this commitment.

As part of our safer recruitment procedures, appropriate criminal record checks will be undertaken where required for the role. The Hotel Reception Manager position will be subject to a Basic DBS check

Recruitment Checks

As part of our recruitment process, you will be required to provide details of two referees covering your previous five years of employment, or referees from your period of full-time education where applicable.

All appointments are subject to satisfactory recruitment checks, including references and any other checks applicable to the role.

Equality, Diversity & Inclusion

Blackpool Football Club is committed to equality, diversity and inclusion and is an equal opportunities employer.

All employees are expected to carry out their duties in accordance with the Club's policies and procedures and to promote positive working relationships with colleagues, supporters, partners and all other internal and external stakeholders.

Employees must treat others fairly and with respect and must not engage in or support any form of direct or indirect discrimination, victimisation or harassment.

Inclusion & Anti-Discrimination

At Blackpool Football Club, we aim to provide an enjoyable and welcoming experience for all supporters and place inclusion and anti-discrimination at the core of our values.

We are committed to creating an environment that welcomes and respects people from all communities and promotes equality, diversity and inclusion across Bloomfield Road and all associated Club premises.

We recognise the nine protected characteristics under the Equality Act 2010: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

We are committed to actively promoting inclusion, challenging discrimination and creating an environment where everyone is treated fairly, with dignity and respect.