Food & Beverage AssistantBlackpool FC

Matchday Food & Beverage Assistants

Blackpool Football Club is looking to recruit friendly, reliable and enthusiastic Matchday F&B Assistants to join our catering team for the forthcoming season.

Job Title: Food & Beverage Assistant Reports to: Food & Beverage Manager Hours: Matchdays, including Saturdays, evenings and other fixtures as required Pay Rate: Paid at the applicable National Minimum Wage or National Living Wage rate, depending on age and in line with current government rates.

Job Purpose:

Blackpool Football Club is looking to recruit friendly, enthusiastic and customer-focused Matchday Food & Beverage Assistants to join our Food & Beverage team for the forthcoming season.

Working across our bars, hospitality lounges, kiosks and function suites, you will play an important role in delivering an outstanding experience for supporters, guests and visitors on matchdays and at Club events.

Whether serving food and drinks, preparing hospitality areas or supporting conferences and events, you will help create a welcoming atmosphere while maintaining the highest standards of customer service, cleanliness and professionalism.

This is a fast-paced and varied role that requires enthusiasm, teamwork and a flexible approach. Previous hospitality or bar experience would be beneficial, but full training will be provided for candidates with the right attitude and willingness to learn.

Shift work including weekends and bank holidays and a mixture of shifts, as and when required. Shift times are 11.00am - 7.00pm, 6.00pm - 11.00pm & 9.00am – 5.00pm with a few varying shifts in between.

Key Responsibilities and Duties

Customer Service

• Deliver a friendly, welcoming and professional service to all supporters, guests and visitors.
• Create a positive matchday and event experience through excellent customer service.
• Build positive relationships with customers and respond professionally to requests or queries.
• Resolve minor customer issues confidently, escalating where appropriate.

Food & Beverage Operations

• Serve food and beverages efficiently within bars, kiosks, hospitality lounges and function suites.
• Prepare bars and hospitality areas before service, ensuring they are fully stocked and presented to a high standard.
• Replenish stock during service as required.
• Assist with the set-up and clear-down of hospitality areas before and after events.
• Support matchday, conference, banqueting and private event operations as required.

Payment Processing

• Process card and contactless payments accurately using the Club's EPOS systems.
• Follow all payment procedures and reconcile transactions as required.
• Report any payment or EPOS issues promptly to the Duty Manager or Supervisor.

Compliance

• Check identification where appropriate and comply with Challenge 25 and licensing legislation.
• Follow all Food Safety, Health & Safety and hygiene procedures.
• Maintain high standards of cleanliness throughout all working areas.
• Report any hazards, incidents or maintenance issues to your Supervisor.

Teamwork

The above job description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the club.

• Work collaboratively with colleagues across the Food & Beverage department.
• Attend team briefings and training sessions.
• Support colleagues during busy periods to ensure excellent service delivery.
• Undertake any other reasonable duties commensurate with the role.
• Handle card and contactless payments accurately and follow till procedures where required.
• Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors or manager. Person Specification Essential Requirements Desirable Requirement

Experience • Experience working in a customer- • Previous experience within facing environment. hospitality, catering, bars or events.

• Experience providing excellent • Experience working in a busy customer service. sporting or entertainment venue.

Knowledge & Skills • Excellent communication and • Knowledge of food hygiene or interpersonal skills. licensing requirements.

• Friendly and professional approach • Experience operating tills or EPOS to customer service. systems.
• Ability to work effectively within a • Basic understanding of Challenge 25 team. procedures.
• Ability to remain calm in a busy environment.
• Good attention to detail.
• Willingness to learn and follow procedures.

Personal Qualities • Positive, enthusiastic and approachable.

Equality and Diversity: Employees must always carry out their duties with due regard to Blackpool Football Club’s policies and procedures. The employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relationships between all internal and external stakeholders.

Inclusion and Anti-Discrimination Mission Statement: At Blackpool Football Club we aim to provide an enjoyable experience for all supporters and hold inclusion and anti-discrimination at the core of our values. We are committed to creating an environment which welcomes and respects people from all communities, promoting equality and diversity at Bloomfield Road and its associated premises. As a Club we recognise the nine protected characteristics (age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation) under the Equality Act 2010 and will play an active role in supporting inclusion and putting an end to discrimination.

The employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relationships between all internal and external stakeholders.

Blackpool Football Club is an equal opportunities employer.

• Reliable and punctual.
• Professional appearance and attitude.
• Self-motivated and proactive.
• Flexible and adaptable.
• Able to work under pressure whilst maintaining excellent customer service.
• Committed to delivering a positive supporter experience.
• Willing to work evenings, weekends and matchdays as required.