Youth Employability Hub Progression Mentormillwall

Hours of work: Sessional – Hours predominately between 9:00 and 17:00

Salary: Competitive hourly rate (dependent on qualifications & experience)

Location: Lions Centre and satellite sites in Southwark and Lewisham

Responsible to: Youth Employability Hub Coordinator & Employability & Mentoring Officer

Supervises: 16-24 young people


Role Summary
Are you passionate about inspiring and supporting young people to overcome barriers and achieve their potential? If so, we'd love to hear from you.
Millwall Community Trust, in partnership with the Department for Work and Pensions (DWP) and Jobcentre Plus (JCP), delivers an innovative Youth Employability Hub supporting 16–24-year-olds into education, employment, apprenticeships and training.
We are seeking motivated and experienced Information, Advice and Guidance (IAG) Mentors to provide high-quality one-to-one mentoring, employability support and careers guidance. You will build positive relationships with young people, helping them develop confidence, overcome barriers and progress towards sustained positive destinations.
Working alongside an experienced and supportive team, you will benefit from a comprehensive CPD programme, ongoing mentoring and opportunities to develop your skills and progress within the Trust. This is an exciting opportunity to join a growing programme making a genuine difference to local young people, with the potential for future permanent employment.

Key Responsibilities:

1. Caseload Management
• Deliver mentoring to an allocated caseload of Hub referrals assigned by the E&M Officer
• Deliver engaging 1:1 and small-group mentoring that supports individual progression.
• Identify employment barriers providing practical support and signposting as required.
• Identify barriers to employment, providing practical support, and signposting
• Complete regular reviews, monitoring progress, attendance, and distance travelled.
• Proactively follow up disengagement, escalating any safeguarding and complex needs

2. Employability, IAG & Progression
• Deliver high-quality IAG across employment, education, apprenticeships and training.
• Support CV writing, applications, interview preparation and employability skills.
• Develop action plans and broker employment, training and work taster pathways
• Maintain knowledge of local employers, providers and employment opportunities.
• Deliver employability workshops on CVs, interview skills and career planning.



3. Partnership & Engagement
• Work collaboratively with Jobcentre Plus, Employers, and training and delivery partners.
• Promote Hub activities, recruitment events and employer engagement opportunities.
• Liaise proactively with partners to identify and secure suitable progression routes.
• Support delivery of workshops, recruitment events and employer engagement activities.
• Represent MCT professionally with partners and stakeholders.
• Develop positive employer partner relationships creating clear progression pathways

4. Outcomes & Quality
• Support participants towards agreed mentoring and positive destination outcomes
• Monitor progress against individual action plans and programme outcomes.
• Share participant feedback and evidence to compliment funder progress reporting
• Support Hub KPI achievement through effective mentoring and engagement.
• Identify progression opportunities that meet participant and funding requirements.
• Contribute to quality assurance, self-evaluation and continuous improvement.
5. Administration & Compliance
• Complete enrolments, action plans, reviews and programme documentation.
• Maintain accurate participant records across Hub MIS and CRM systems.
• Record attendance, mentoring activity, progress and participant outcomes.
• Complete timely follow-up of participant attendance and engagement.
• Ensure records and delivery meet GDPR, safeguarding and programme.

6. Safeguarding & Professional Responsibilities
• Ensure safeguarding, GDPR, equality, H&S and MCT policies are adhered at all times.
• Undertake CPD and mandatory training as required by the Trust.
• Ensure all activities are appropriately risk assessed and delivered safely.
• Work collaboratively with colleagues and positively promote MCT and programmes.


7. Additional responsibilities
• Model professional conduct and actively demonstrate MCT core values in your work.
• Act as a positive role model, presenting a professional image of the Trust and its services.
• Develop understanding and commitment to equal opportunities, in workplace & community
• Ensure when involved in any Trust activities that the Safeguarding of learners is prioritised and that safeguarding policies and procedures are being always adhered to.
• Undertake CPD opportunities as deemed appropriate
• Adhere to Trust’s policies and procedures attending Trust training/meetings as required
• Contribute to the development of a culture of continuous improvement within the Trust.
• Support all MCT departments on trust initiatives as identified by CEO, SLT & Trustees
• Actively promote the Trust in a positive and professional manner.
The details contained in this job profile, reflect the job content at the date of preparation. Therefore, it is inevitable that over time the nature of this role will change; existing duties may be lost and other duties gained without changing the general nature of duties or level of responsibility entailed.


Skills Specification
Essential (E) Desirable (D)
Qualifications
ü Level 2 Information, Advice and Guidance qualification (IAG) (or willingness to achieve)
ü Safeguarding qualification (or willingness to achieve)
ü Maths & English Level 2 (or equivalent) ü Mentoring qualification
ü Youth Work, Teaching or Coaching qualification
ü Mental Health First Aid (or similar)
Knowledge and Experiences
ü Experience supporting young people into education, employment or training.
ü Experience delivering employability or mentoring programmes.
ü Experience providing 1:1 and small group interventions.
ü Knowledge of local employment and training opportunities.
ü Experience working with external partners & referral agencies
ü Good IT skills including Microsoft Office. ü Experience working with SEND and/or vulnerable young people.
ü Experience using CRM/MIS systems (e.g Salesforce, SIMS)
ü Experience producing reports and outcome evidence.
ü Experience delivering presentations or workshops.
ü Experience within the community or voluntary sector.
Skills and abilities
ü Excellent interpersonal & communication skills (oral & written)
ü Ability to build positive relationships with young people from diverse backgrounds.
ü Ability to motivate young people to achieve their education, training and employment goals.
ü Strong planning, organisation and administration skills.
ü Ability to manage an individual caseload and meet targets.
ü Proactive problem solver able to work independently and as part of a team.
ü Ability to lead or support small group mentoring sessions.
ü Flexible approach to working hours when required ü Ability to lead or supervise a small mentoring group if required.
ü Ability to build trust and rapport with young people from diverse backgrounds.

Personal Qualities
ü Passionate about supporting young people.
ü Empathetic, approachable and resilient.
ü Professional, reliable and trustworthy.
ü Positive team player with a proactive attitude.
ü Committed to equality, inclusion and safeguarding. ü Passionate about the work and values of the trust.
ü Able to draw on personal or professional experience to positively engage young people.
ü Strong understanding of the barriers affecting young people in education, employment and training.
Other
ü Understanding of and commitment to H&S, equal opportunities and GDPR data protection policies and procedures. (E)
ü Understand importance of and deliver best practice when working with hard-to-reach young people. (E)
ü Commitment to complete all required CPD qualification/training set or similar funded qualifications. (E)
ü Flexibility is required from post-holder to work effectively in a changing environment. (E)