Player Services Executive - Women's Football (South Region)The Professional Footballers Association

PURPOSE AND SCOPE

• Position Type: Full-time
• Location: Hybrid role based within the South of England. This is a predominantly field based role involving regular travel to allocated Women’s Super League and Women’s Super League 2 clubs across the South. Regular attendance at PFA offices in London and Manchester will also be required for departmental meetings and organisational activities.
• Salary: Competitive remuneration package plus generous benefits
• Closing Date: 23:59, Thursday 24 September 2026

KEY RESPONSIBILITIES

Member Representation & Case Management

• Act as the key point of contact for allocated WSL and WSL2 clubs and their members, managing positive relationships
• Develop and maintain trusted relationships with current and former members throughout all stages of their careers
• Provide independent advice on contracts, regulations, employment matters and player rights
• Manage individual member casework - coordinating and progressing individual cases from initial enquiry through to resolution
• Represent and accompany members in meetings where appropriate, including grievance, disciplinary and regulatory matters
• Support players through significant career moments including injuries, retirement, transfers, contract negotiations and welfare concerns
• Coordinate support across PFA departments to ensure members receive joined up, high-quality support services

Club Engagement & Relationship Management

• Deliver regular visits to allocated clubs across the season
• Build and maintain strong working relationships with players, delegates, staff and senior club personnel
• Deliver presentations to playing squads on PFA services, player rights and current industry developments
• Promote awareness and uptake of PFA services and benefits
• Support the election, development and ongoing engagement of PFA delegates
• Maintain regular communication with clubs to identify emerging issues affecting members

Player Advocacy & Department Development

• Identify trends and recurring issues affecting members and contribute insights to departmental planning and wider PFA advocacy
• Support player consultation exercises, surveys and engagement projects to ensure the player voice informs decision making
• Contribute to projects that improve standards across the women’s professional game
• Contribute ideas towards the continuous improvement of departmental processes, member experience and service delivery
• Maintain accurate records and case management using the PFA CRM

Stakeholder Engagement

• Develop productive relationships with clubs, governing bodies and external organisations
• Attend and contribute to meetings with key football stakeholders where appropriate
• Represent the Women’s Football Department professionally at conferences, player events and industry forums
• Support departmental projects including player events, awards, delegate meetings and educational workshops

SKILLS AND EXPERIENCE

Essential

• Excellent interpersonal and relationship building skills
• Strong communication and presentation skills, with the confidence to successfully engage groups of professional athletes and senior stakeholders
• Excellent organisational skills with the ability to manage multiple priorities simultaneously
• Strong judgement and the ability to deal sensitively with confidential information
• Ability to build trust and credibility with players, clubs and colleagues
• A proactive, solutions focused approach to problem solving
• Ability to work independently while contributing positively within a collaborative team
• High standard of professionalism, integrity and discretion
• Excellent written communication
• A full UK driving license and willingness to travel

Desirable

• Experience working within professional football, elite sport or a player/member facing environment
• Understanding of the structures and governance of professional football
• Knowledge of employment or contract related issues within sport
• Experience managing complex casework or providing advice to individuals
• Experience delivering presentations or workshops
• Understanding of trade unions, player associations or member organisations
• Former professional athlete or experience working closely with elite athletes (desirable but not essential)

WHAT SUCCESS LOOKS LIKE

The successful Player Services Executive will:

• Become a trusted point of contact for players across their allocated clubs
• Deliver consistently high levels of member engagement and satisfaction
• Manage complex casework professionally and efficiently
• Build positive working relationships with clubs and key stakeholders
• Contribute to improvements in player support, advocacy and departmental initiatives
• Help ensure the Women’s Football Department continues to deliver industry leading support as the professional game grows