Millwall Lionesses Matchday Assistant – Voluntary Positionmillwall

Hours of work: 5 hours on home match days.

Salary: Voluntary

Location: St Pauls Sports Ground, Salter Road, Rotherhithe, London, SE16 5EF.

Responsible to: Millwall Lionesses General Manager


Role Summary:

Millwall Lionesses are looking for enthusiastic matchday assistants who will be able to ensure our supporters attending fixtures receive the best possible service each time, they visit St Paul’s.

They will be the first point of contact for supporters using the area and help facilitate the best possible matchday experience.


Key Responsibilities:

• Support families in a safe and considerable manner
• Be responsible for supervising the turnstiles to welcome supporters into the ground
• Welcome families and supporters to St Paul’s with a friendly, professional, and proactive attitude
• Engage with fans to ensure everyone feels supported, informed, and part of a positive matchday experience
• Monitor the ground throughout the game to ensure it is safe, comfortable, and inclusive for all
• Be a visible and approachable point of contact for supporters needing information, reassurance, or assistance
• Anticipate potential issues or needs before they arise, taking initiative to maintain a calm, enjoyable environment, and report any issues to relevant departments
• Assist with family-friendly activities, mascots, games, and community engagement initiatives as required
• Keep all posters, displays, and information boards up to date, accurate, and well-presented
• Ensure that the ground and surrounding areas remain tidy, well-organised, and safe before, during, and after matches
• Support with setting up and packing away equipment, materials, and signage as needed








Essential Requirements:

• Willing to undergo enhanced DBS process with us
• Ability to work under own initiative as a self-motivated individual
• Good communication skills
• Confident / Outgoing personality
• Upholding and promoting the clubs’ policies and procedures including health and safety, safeguarding procedures
• Create an excellent stadium environment to enhance fan experience