ITC AdministratorThe FA

The Football Association has an exciting opportunity for an ITC Administrator.

The FA's Football Operations team has an exciting opportunity for a detail-oriented ITC Administrator, with strong interpersonal skills to support the administration of International Transfer Certificates (ITC) for the National Leagues Pyramid (NLP) and Grassroots game and to provide Customer Service Support to the game, while supporting our wider Player Status & Registrations team.

 International Transfer Certificates are required when all players above the age of 10 move from England to or from another country to play football. The postholder will work with other national associations, use FIFA and FA systems to play a key role in ensuring this process is done effectively to allow players to play.

The postholder will be based in the Football Operations Division, which is at the heart of the running of the game, including Player Status & Registrations, Refereeing, FA Competitions, Licencing & Sanctioning and the National Leagues Pyramid, including the Women's National League, providing great exposure into the running of the game. 

This role is a 12-month Fixed Term Contract. Interviews for this role will take place the week commencing 7th of September.

What will you be doing?

• Processing International Transfer Certificates received via the registration portal in a timely, effective and accurate manner in accordance with performance targets.
• Supporting the wider Player Status team where required in Player Registration matters, such as Player Contract & Loan submissions for the National Leagues Pyramid.
• Using the designated Customer Service platform to respond, within agreed timeframes, to queries received in relation to ITCs or other queries assigned to the post holder. 
• Ensuring that the relevant reporting tools are updated daily to provide accurate positioning of current application flows. 
• Engaging with external stakeholders, such as other National Associations to confirm that players are either registered to their Association or The FA.  
• Utilising FA and FIFA Systems to ensure that players are correctly registered or released in accordance with their application.
• Supporting the team in delivering projects that are designed to provide Continual Process Improvement.
• Always providing high-quality and respectful customer service to stakeholders in line with The FA Group Values.
• Executing additional tasks as required in order to meet FA Group changing priorities.
• Complying with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained. 

What are we looking for?

Essential for the role:

• Excellent IT skills utilising Office 365 products 
• Strong administrative skills, especially in writing & constructing emails 
• Excellent interpersonal skills, particularly when dealing with problems in a fast-paced working environment 
• Eye for detail in process environments. 

Beneficial to have:

• Use of customer service platforms ie. Freshdesk 
• Experience of using smartsheet or other data platforms 
• Understanding of FIFA Player Status Articles and the International Transfer Certificate policy for adults and minors.  
• Experience of sports / football administration  

What's in it for you?

We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract)
• A hybrid working model which offers greater flexibility.