Head StewardSheffield United

Contract Type: Casual
Hours: Matchdays only (Approx. 6-7 hours)
Location: Bramall Lane
Department: Safety & Security
Line Manager: Head of Safety & Security
Rate of Pay: £19 per hour
Post Reference: BL062026-CSSS

Sheffield United Football Club is seeking a proactive, resourceful, and experienced individual to take on the vital role of Head Steward within our Safety Management Team. This position plays a key part in ensuring the safety and well-being of all spectators, players, officials, and staff at events held at Bramall Lane. The successful candidate will be responsible for leading and coordinating the Steward Supervisors, working under the direction of the Club's Safety Officer, and ensuring full compliance with the Club's Safety Certificate and all relevant legislation.

This role requires flexibility, commitment, and leadership. The Head Steward must be available to work all Men's First Team home fixtures, as well as selected away matches. Duties may also extend to Women's First Team, Men's U21, and Academy fixtures, which may involve unsociable hours and travel.

Your Responsibilities:

-Lead and supervise the team of steward supervisors and stewards to deliver a safe and exceptional customer experience for all stadium users on match day. This may include but is not restricted to any of the following responsibilities:.
-Ensuring agency stewards are on time and suitably attired.
-Ensuring compliance of the steward agencies used.
-Attendance at pre-match supervisor briefings.
-Carry out the specific match day instructions and approach as outlined by the Club's Safety Officer.
-Brief own team of stewards according to the instructions received from the Club's Safety Officer and to ensure that that briefing instructions are carried out through the deployment of own team.
-Oversee pre-match checks are completed and notify the Safety Officer of any faulty safety equipment, damaged seating or suspicious articles.
-Act as a point of advice and instructions for your own team throughout the match.
-Deal with customer complaints and safety concerns, relaying information back to the Club Safety Officer as necessary.
-Observe the performance of all stewards and ensure that standards of health, safety, security and crowd supervision are maintained throughout the match until the Club Safety Officer stands down the stewarding teams.
-Maintain an up-to-date knowledge of Club policies and procedures and be confident in following the corresponding protocol where required.
-Act as an ambassador for Sheffield United Football Club when interacting with all visitors to the ground and in dealing with customer issues and complaints.
-Demonstrate the highest standards in leading their team, implementing best practice on safeguarding and inclusion matters.
-Support the training and coaching of both new and experienced stewards.
-Inform the Club Safety Officer of any incident which affects the safe and effective stewarding of the event. In particular, any incident involving any injury to anyone - including spectators or staff members, making a record of the incident which can be compiled as evidence for the post-match investigation.
-Inform the Club Safety Officer of any incident of a significant nature which could affect the safe running of any event.
-Inform the Club Safety Officer of any incident of a significant nature involving the potential for crowd disorder.
-To attend training and staff meetings as required.
-Any other reasonable requests as directed by the Safety Management Team.

Club Wide Responsibilities:

-Adhere to all Sheffield United Football Club's Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
-Report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognise your responsibility to the Club's Safeguarding agenda.
-Report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
-Adhere to the Club's Equality, Diversity and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.
-Carry out and actively participate in all training requests as directed by the Club, including mandatory health and safety training, emergency procedures, fire safety, manual handling, safeguarding, and role-specific safety instruction.
-Any other reasonable requests as directed by management.

Essential Criteria for the Role:

-NVQ Level 2 in Spectator Safety.
-First Aid Qualified.
-Prior experience as a steward supervisor.
-Prior experience of following set procedures and protocols.
-Prior experience of leading a team and delivering briefing sessions.
-Good communication skills.
-Team Player.
-Hardworking.
-Vigilant and Focused.
-Strong Leadership Skills.

Desirable criteria for the Role:

-NVQ Level 3 in Spectator Safety or working towards it.
-SIA Door Supervisor License or higher.