Commercial & Hospitality ExecutiveYork City

York City Football Club is seeking an enthusiastic, organised and customer-focused  Commercial & Hospitality Executive to support in the delivery of an outstanding experience for sponsors, corporate guests, supporters and other visitors. The successful candidate will play a key role in the day-to-day operation of the club Commercial and Hospitality departments, while delivering exceptional customer service. Reporting into the Business Development Officer, this is a role with a varied remit and numerous touchpoints across the club, the fanbase and the community of York. The role provides a strong opportunity for personal growth aligned with meaningful development for the club

Key Responsibilities

Hospitality & Matchdays

• Assist with the preparation, presentation and removal of hospitality lounges, executive boxes and sponsor areas on matchdays
• Support the BDO in managing matchday operations across hospitality including providing customer service for all hospitality guests and ensure a first-class customer experience.
• Support hospitality registration and guest check-in.
• Liaise with catering providers and stadium key contacts to ensure smooth service delivery.
• Help coordinate sponsor gifts, programmes and hospitality materials.
• Assist with matchday hospitality administration and guest enquiries including itinerary and invoicing communication to customers.
• Provide operational support before, during and after fixtures and club events. 

Commercial Support

• Manage a portfolio of player sponsors to achieve common goals.
• Take responsibility for activation across the women’s team sponsorship.
• Assist with sponsor activations and promotional events including our business club, The Executive Circle.
• Support corporate events, conferences and non-matchday functions.
• Help maintain customer databases.
• Support ticketing and promotional initiatives when required.
• Work collaboratively with the BDO and media teams on campaigns including pulling together sponsorship social media activity.

General

• Be a positive ambassador for York City Football Club at all times.
• Maintain high standards of presentation throughout all public-facing areas.
• Comply with all Health & Safety, Safeguarding, GDPR and Club policies.
• Undertake any other reasonable duties requested by the Business Development Officer.
• Work with all other departments to ensure the smooth running of the football club
• Contribute to a positive and collaborative workplace in a thriving and growing professional football club

About The Candidate

Essential

• Excellent customer service skills.
• Friendly, professional and confident communicator.
• Experience of account management or a sponsorship environment.
• Strong organisational skills with excellent attention to detail.
• Comfortable working in a fast-paced environment.
• Good IT skills, including Microsoft Office.
• Flexible to work evenings, weekends and matchdays.
• Passion for delivering exceptional supporter and sponsor experiences.
• Ability to work independently and as part of a team.

Desirable

• Previous experience in sponsorship, hospitality or events.
• Knowledge of football club commercial operations.
• Full UK driving licence.
• A willingness to learn and grow within a winning environment.