Casual Front of House Supervisor - Level1Southampton FC

What is the role?

We are expanding our team of Casual Supervisors at Level1 to support in the delivery of excellent customer service while holding the team accountable and demonstrating the Level1 values at all teams.

What will you be doing?

You will take ownership of the customer experience, leading in the delivery of an exceptional service while ensuring a safe, inclusive and enjoyable environment for all. You will act as the primary point of contact for guest concerns with an understanding of how to make quick decisions which improve customer satisfaction and escalate to the duty manager when required.

Taking responsibility for the smooth operation of Level1 while on shift, you will coordinate activities, bar operations, staff allocation and guest flow across the zones, ensuring all activities and bar areas are fully prepared, safely operated and reset correctly throughout trading. You will oversee stock control for drinks, consumables and activities as well as support the delivery of stocktakes and sale-driven COS processes in line with operational requirements.

You will directly lead and support the team leaders in providing clear guidance, priorities and expectations while identifying performance issues and offering real-time coaching to those who may benefit. You will foster a positive, motivated and accountable team culture during shifts and ensure staff are allocated effectively in response to trading levels and operational demands.

Supporting the onboarding and training of new Team Leaders, you will reinforce standards, safety and service expectations while acting as a visible role model for behaviour, professionalism and company values.

Is this you?

You are upbeat and enthusiastic with a friendly but professional manner. You have the ability to communicate effectively with a variety of demographics and are happy to get stuck into all tasks.

Due to the nature of the role, the successful candidate will be required to work evenings, weekends and matchdays.

Essential Skills, Qualifications and Experience

· Proven experience working in a fast paced hospitality, leisure, or guest facing environment.

· Previous experience leading teams or supervising shifts.

· Confident decision maker, able to remain calm and effective under pressure.

· Strong communicator with the ability to motivate and direct others.

· Organised, responsible, and capable of managing multiple priorities.

· Strong understanding of operational standards, safety, and service delivery.

· Consistently demonstrates company values and acts as a positive role model.

How this benefits you…

If you are successful, you can look forward to a healthy benefits package;

• Competitive hourly rate
• Discounts in Level1, The Dell and Retail Store
• Flexible hours
• Learning & development opportunities
• Collaborative & inclusive working culture