Job Location      Selhurst Park Stadium, SE25 6PU

Contract Type   Full-time

Salary/ ROP       Competitive

Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites – our London office, Selhurst Park stadium and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role:

To support the retail operation at the Crystal Palace Store by supervising and working on the shop floor, ensuring merchandising display and product is maintaining the set standards, providing customer service and using the till system and restocking. In the event that the manager is not present, the supervisor will be expected to oversee the running of the store.

Responsibilities:

• Managing the team on the shop floor providing customer service


• Organising store operations and allocating responsibilities to personnel


• Ensuring the store is complying with all safety guidelines


• Inspecting the area of the store and resolve any issues that may arise


• Stock control


• Placing stock replenishment orders

General Retail duties including:

• Operating the till


• Packing sales


• Customer enquiries in person, phone and email


• Stocking shelves where required


• Pricing merchandise


• Shirt printing of names and numbers


• Working in the store rooms re-organising merchandise storage


• Receiving deliveries into storage


• Cash management


• Other duties and responsibilities as required by line manager


• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

• Minimum 1 year full time experience as a Supervisor/Team leader


• Flexible to work in different store locations when required (Bromley, Croydon, Selhurst)


• 4 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above


• Excellent verbal and written communication skills


• An enthusiastic approach to all tasks


• Ability to work to deadlines

Benefits:

• Complimentary match day ticket


• Reward and Discount Scheme through our Tech Scheme and Simple Health app


• Health and Wellbeing benefit scheme


• 20% Discount in our Retail Stores


• Volunteering Day - 1 Workday off to support a charity of your choice.


• Travel Season Ticket loan


• Holiday allowance that increases every year of service