Who We Are

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community. 

There is only one Hotspur. Tottenham Hotspur.

The Role

The Club is seeking to appoint a Steward Manager to work within the Stadium Operations Team.

The position will work as part of the existing stewarding operations team, providing support to the event day Safety Team whenever necessary as well as preparing resources for other regular events. The steward coordinator will contribute to the monthly audits of procedures and practices to support our desire to provide nothing less than a world class customer experience within a safe, structured, auditable environment.

The role demands excellent communication skills and an absolute commitment to offer the very best in-service standards and operational presentation.

The Club is searching for a role model who will lead by example and demonstrate personal qualities that will increase levels of service across all levels of our developing front of house operation.

Job Purpose

This is a key role within our safety management team working alongside the Senior Event Safety Manager and directly reporting to the Safety Officer team, you will be part of the team responsible for the planning, preparation and delivery of the stewarding operation in advance of all events held at the stadium.

In addition, you will be required to contribute to the delivery of stewarding operations across a variety of major events held at the Tottenham Stadium and wider campus to include but not limited to football matches, NFL, rugby and concerts etc.

Non-Event Day

• To work within a wider Steward Management team to support the planning, contribute to the administration and auditing our match day stewarding operation for both events held at the Tottenham Stadium and to a lesser extent our first team away fixtures.
• Daily use of the Club’s software system to plan and administer the event day stewarding operation. The systems provide the administrative backbone to our matchday planning and is the software package that is used to record all of the stewards’ information, event deployment and payroll details. Working within the steward operations team you will be expected to support a range of processes which contribute to the success of the event day operational delivery.
• A key function of the role is recruitment of stewards.
• Support the recruitment process for the recruitment of newly appointed stewards
• Support the administration of all necessary documentation for newly appointed stewards
• Contribute to the on boarding communication of newly appointed stewards
• You will be required to work with our partner agencies and develop excellent working relations with all

Event Day

• Support the management of the stewards’ booking-in area to ensure it is prepared correctly, maintained throughout the event and provides all the facilities required by our partner agencies and stewards to efficiently and effectively undertake their operation
• On rotation Lead the delivery of the steward workforce by event
• Welcome and check-in all of Club’s directly employed stewards ensuring work times are audited, approved and recorded
• Ensure that all stewards are correctly dressed for their shift
• Collate the Audit documentation on steward performance, welfare, uniforms and ethics
• Collate the audit documentation for partner agency attendance and performance and review qualifications data in line with the agency agreements and payment schedule
• Oversee the arrival and departure of the partner agency workforce
• Collect and collate post-match day documentation
• Prepare post-match reports including incident reports and attendance statistics

Additional

• Assist with departmental recruitment, induction and training of stewards (#Spurs Way)
• Provide departmental administrative support for all steward related matters
• Respond to day-to-day steward inquiries
• Where required support the partner agencies in their event day preparation
• Upload all match day documentation and supervisor information on to the match day Ipads

Personal Attributes

• A role model to others and encourages stewards to perform to the best of their ability
• Values and respects others, builds relationships and collaborates
• Innovative in the approach to the development of systems and processes
• A genuine team player
• Has a flexible and responsive approach to work in a 365-event venue

Skills and experience

• Confident use of IT systems
• Experienced on the Microsoft excel
• Experience in writing documentation
• Experienced in working within a similar environment
• Good communication skills

The Tottenham Hotspur Way

Is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.

Our values that bind us

DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box

DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world

DO IT OUR WAY – Win the right way, never at all costs.