This is an exciting opportunity for a teaching professional looking for a unique role in the Sports industry. You’ll play an important part in our award-winning Stadium Tours team, giving a first-class experience of what it is like behind the scenes of the Premier league champions!

Our Story

Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.

Our Winning Team

MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.

You’ll work with the Education Manager and MCFC Product team to support the development and delivery of education products for Manchester City FC’s award-winning Stadium Tours team. Ensuring the educational tours operations run seamlessly including liaising with educational establishments, managing booking enquiries and the planning and delivery of the experiences.

Current Education Tours products include: The Match Report, The Stadium as a Business, The Day in the Life of a Footballer and the Urban Regeneration experience.

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

Your Impact

1. To support the educational tours operation, working closely with Stadium Tours Education Manager to schedule and staff education tours.


2. To successfully deliver all the educational experiences in accordance with key learning objectives, with the assistance of specifically trained Tour Guides.


3. To work with the Education Manager in taking educational bookings, dealing with any enquiries from teachers, invoicing and managing relationships with schools.


4. To work with the Education Manager to support and train Tour Guides to be able to deliver the educational Tours, ensuring this knowledge is kept up to date and developed as new education products are introduced.


5. Support the Education Manager in the continuous development of the educational tours ensuring they are in line with the national curriculum, responding to feedback from educational establishments and keeping up to date with club developments.


6. To collaborate with other depts at the club to ensure the Educational Tour Content is accurate and reflects the club’s brand effectively. Depts to liaise with – Marketing, Comms, Football Education, Football, Finance


7. To deputise for the Education Manager in his/her absence.


8. To cover as a Tours Supervisor on occasions


9. To undertake any other tour related project or task as requested by the Education Manager.

What we are looking for

Essential

• Must have a good knowledge of IT systems and feel confident using Word, Excel, PowerPoint, Outlook, Microsoft Teams


• A good knowledge of Safeguarding procedures and good practice


• A good level of numeracy skills


• Knowledge of National Curriculum (primary/secondary)


• Knowledge of English/European football and Manchester City


• Exceptional customer service skills.


• Excellent Presentation Skills


• Experience of being a teacher or Higher Level Teaching Assistant (HLTA)


• Experience of working with children


• Teaching qualification (QTS or HLTA level 4 certificate)

Desirable

• Knowledge of Manchester City history


• Experience of ticketing/bookings systems


• The ability to speak a second language


• Experience within in a Visitor Attraction environment


• Experience of creating schedules


• Customer Service qualification


• First Aid at work