Job Detail

Retail Assistant

1 month ago

Burnley FC

11 Current Jobs Opening(s)

Job Description

Job Summary:

Provide an excellent customer experience to all customers in Burnley Football Club’s shop.

Roles and Responsibilities:

  • Serving all visitors to Burnley FC’s shop.

  • Provide excellent customer service and support to all customers and fans.

  • Maintaining high standards on the shopfloor at all times.

  • Actioning shirt personalisation.

  • Assisting in the picking and dispatch of online orders.

  • Replenishing stock when required.

  • To be able to work flexible hours where the role of the job requires.

  • To work towards agreed objectives.

  • Comply with all Club policies.

  • Promote the Burnley FC brand and ethos in a professional, strong, and positive manner.

  • Work alongside other team members to support in other areas of the organisation as and when required to promote best practice.

  • Hold a commitment to equality and diversity in the workplace.

  • Willingness to attend training courses to enhance own professional development.

  • Always demonstrate the Club’s values.

  • This job description is issued as a guideline to assist you in your duties and is not exhaustive. You may, on occasions, be required to undertake additional or other duties within the context of this job description.



  • Prior experience of providing customer service.

  • Prior experience of working in retail.

  • Excellent customer service and communication skills.



  • Flexible, helpful, and responsive.

  • A friendly, positive ‘can do’ and courteous attitude.

  • Ability to work within a team and foster good working relationships.

  • A commitment to the aims, vision, and values of Burnley FC.

  • Highly motivated, determined, and conscientious.

  • Enthusiasm, energy, and resilience.


  • A positive attitude towards professional development and their own learning.

  • Passion for football.


Job Detail

Job TypeCasual


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