Hours of work: Casual, predominately between 17:00 – 23:30pm
Salary: £11.44 per hour
Location: Millwall Community Trust, Lions Centre, Bolina Road, SE16 3LD
Responsible to: Facilities Lead

Our Vision:

Our vision is to ‘improve lives, enhance communities’, and aim to ‘make a positive difference for all young people through sport and physical activity’. We have developed a strong track record of delivering high quality community-based initiatives and services in the London boroughs of Southwark and Lewisham.

Our work focuses on three priority areas; Health & Wellbeing, Learning & Skills, and Social Inclusion, and these are all underpinned by our promise to deliver accessible opportunities for young people.

Your Role:

To assist the Facilities lead with the smooth running of the Lions Centre, relating to the general operation of the buildings and facilities by following the correct implementation of procedures relating to operations such as: bookings, customer care, equipment availability, and income and cash handling procedures.

Key Responsibilities:

You will be responsible for, but not limited to:

· Welcoming guests to Lions Centre in a professional and courteous manner

· Helping coaches with equipment set up and putting away (goals, footballs etc.)

· Assisting with facility security by ensuring opening / locking up procedures are followed and documented

· Assisting in security of facilities, participants and staff (including self) at all times

Customer Service

· To assist in maximising usage of the Centre by the local community and assist in encouraging participation in sport and recreation. This will include:

· Acting as first point of contact for all Millwall Community Trust facilities’ visitors, taking every opportunity to promote a positive image of MCT and Millwall FC.

· Dealing with ‘face-to-face’ and telephone bookings, enquiries and feedback

· Relaying messages where applicable

· Helping to organise special events, tournaments and fun days

Administration and bookings procedures

· To assist in facilities administration. This will include:

· Taking bookings, including placing bookings on system and taking cash and card payments

· Assisting with publicity and promotion activities to raise awareness of MCT’s work

· Reception and other delegated administration duties

· Answering the phones and taking messages where appropriate

· Data reporting input - relevant monitoring and evaluation systems.

· Promoting programmes for adults and children, booking courts, pitches and courses, dealing with customer queries in person, via phone, answer machine, e-mails, and social media

· Managing booking records, helping to maintain the database, as well as assisting with marketing and selling of functions and events

Essential Requirements:

Qualifications

· Safeguarding Children & First Aid certificates (can be completed after offer of employment)

Personal Skills/ Abilities:

· Ability to develop positive relationships with people.

· Ability to work as part of a team and maintain good working relationships.

· Strong track record of punctuality and reliability.

· Excellent planning, organizational and time management skills.

· A positive ‘can do’ attitude, always looking for solutions to problems or issues.

· Enthusiastic and self-motivated to make a difference within the community.

· Excellent communication and inter-personal skills to adapt to different age groups and stakeholders.

· Have a flexible approach to work and be able to work unsociable hours, predominately between 17:00 – 23:30pm