Job title: Receptionist & Facilities Co-ordinator

Department: Senior Training Centre Operations

Based at: Senior Training Centre, Brockhall Village, Blackburn, BB6 8FA. Flexibility on location may be required.

Reports to: Head of Football Operations

Responsible for: N/A

Hours of work: 20 hours per week plus any additional hours necessary for the performance of duties. This may include evening and weekend work.

Contractual status: Permanent

Job purpose: Operating from the front desk at Senior Training Centre, you will provide an efficient and professional meet and greet service for visitors to the club and serve as the first point of contact. You will also co-ordinate facilities, ensuring any maintenance concerns are reported and organise repairs.

Duties and responsibilities:

• To be committed to ensuring the safeguarding and welfare of all stakeholders, promoting their well-being whilst maintaining professional boundaries.

• Serve as the first point of contact for players, staff, and visitors, providing a welcoming and professional presence at the club’s reception.

• Manage phone calls, emails, and general inquiries, directing them

appropriately.

• Oversee visitor registration and access control to ensure security protocols are followed.

• Coordinate deliveries, incoming mail, and club correspondence efficiently.

• Ensure maintenance concerns are reported and followed up.

• Ensure the club’s facilities, including training areas, offices, and common spaces, are maintained to elite performance standards.

• Conduct routine inspections of the building to identify maintenance and security issues, addressing them proactively.

• Manage relationships with contractors, service providers, and maintenance teams to ensure timely and effective repairs.

• Oversee cleaning and hygiene standards to provide a professional and safe environment for all club personnel.

• Ensure that all equipment and infrastructure are functioning properly to support high-performance operations.

• Implement and enforce security protocols to ensure the safety of players, staff, and visitors.

• Ensure pool car usage is monitored and recorded accurately

• Monitor and manage access control systems, ensuring only authorised personnel enter restricted areas.

Skills required:

• Excellent customer service skills

• Excellent Microsoft Word, Excel and Office software skills

• Good organisation skills

• Able to work well under pressure and meet strict deadlines

• Excellent communication skills

Knowledge / Experience required:

• Knowledge of the Club’s Safeguarding practices in football

• Knowledge and experience of football team logistics

Qualifications required:

• Relevant qualification or experience working within an

administrative/customer service role; and

• Proven track record of working within an elite sporting environment

(desirable).

DBS check required: Yes (enhanced)