Our Story

Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.

Our Winning Team

MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.

We’re on the lookout for a Reception Coordinator to operate as first line support for the Head Receptionist ensuring standards are maintained, processes and procedures are executed effectively across all desks enabling first class customer service to our internal and external customers.

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and dental cover, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

Your Impact

• Ensure the daily/weekly team on the ground deliver front of house customer service in line with departmental standards.


• Provide administrative support to the Reception Manager by keeping records, providing reports and co-ordinating documents and data


• Monitor KPI results and interact with the Reception Manager to identify and execute ideas for improvement.


• Perform an active part in service training to ensure that all front of house staff are trained to the best possible standard.


• Communicate effectively with team members, stakeholders and customers to ensure services are in line with client demand.


•  Ensure all company protocols in relation to site access for staff and visitors are adhered too


• Support, and when required operate the FM helpdesk to support the campus FM service function and provide reports as necessary.

What we are looking for

Essential

• Excellent customer service skills with a clear and engaging style of communication


• Highly self motivated with the ability to motivate others


• Experience of supervising a team and delivering excellent customer service


• Strong IT skills with a particular understanding of Microsoft Office


• Demonstrate the ability to drive and maintain standards.


• Experience of working in a customer facing environment preferably in a superviory/co-ordinator capacity

Desirable

• Qualification in Business administration and/or receptionist NVQ level 2.