Purpose:  

Our Playmakers are the core match day team who help the Events Team deliver our match day entertainment and are the first people fans engage with as they arrive at the Etihad Stadium, Academy Stadium and MCFC Kids Fan Zone event. Playmakers are the public face of the club and are critical in our drive to deliver excellence in fan experience. The main objective of a Playmaker role is to:

• Welcome fans to the stadium and being the face of Manchester City.


• Improve and enhance engagements with supporters.


• Provide a welcoming, helpful and enthusiastic approach to all supporters​.


• Listen to fan feedback and ensure all comments are reported


• Create the best possible experiences for fans and visitors


• Track interactions and measure engagements with the tools provided.

Knowledge, Skills and Experience:

Essential:

• Customer Service: Demonstrate strong customer service skills with the ability to engage fully with fans and attend to multiple needs.


• Initiative: Ability to assess a situation and think and act quickly without the assistance of senior members of the team.


• Proactive: Ability to anticipate future problems, needs, or changes rather than just responding to it after it has happened.


• Punctuality: Consistently arrive for shifts on time and ready to engage with fans.


• Flexibility: Ability to quickly adapt to a changing schedule and to be willing to take on work/instructions should last minute changes occur.


• Teamwork: A team player wanting to contribute and add value with good communication and interpersonal skills.


• Self-Motivation: Self-motivated, quick and willing learner, with strong motivation for self-development and uses feedback / training opportunities to improve performance.

Desirable:

• Keen interest in the sporting industry, preferably with a particular focus on football.


• Key knowledge of Manchester City Football Club including the players, leadership team and the history of the club.


• Organisation: Well organised individual with the ability to prioritise and manage multiple tasks at once and strong time management skills.