West Ham United are currently looking to recruit an online assistant to work within the London Stadium.

Main responsibilities will be:

• Accurately pick, check, pack and distribute goods outwards for customer orders.


• Ensure that items are picked and packed in a way that will eliminate avoidable loss due to damage.


• Maintain and ensure the company’s health and safety procedure is followed.


• Ensure customer orders are picked, distributed, packed and despatched within timescales laid down by the Club.


• Work with warehouse manager to ensure correct bin locations have been assigned correctly.


• Responsible for coordinating production processes.


• Helping out other retail departments i.e. Warehouse, Stadium Store and other WHUFC Retail stores as and when required by your Line Manager.


• Rostering colleagues for relevant workloads i.e. checking upcoming promotions and launches.

Training and developing existing and new colleagues to display a high standard of working.

* Ensure customer service is being performed to a high standard and continuous improvement.

• Online colleague payroll completion.


• Cleanliness of all Pickface areas.


• Consumables – bags, boxes, customer ordering paper etc.


• Set an example as a role model for online employees.


• Respect the confidentiality of commutation with other supervisors and managers.


• Create a positive team sprit to ensure colleagues feel motivated and enthusiastic.


• Show openness towards learning from more experienced colleagues or manager and be accountable for personal development.


• Act as a role model for new employees demonstrating the accuracy for prompt pick, pack and dispatch.


• Weekly meeting with Warehouse Manager to discuss the week ahead (Monday).

Skills required

• To use you own initiative

* Planning and organisation skills.

• Good interpersonal and communication skills.


• Demonstrate an excellent standard of customer service