As Office Coordinator you will lead on delivering a world class customer experience at the PFA Manchester office for key stakeholders and our members. Leading from the front, you will deliver a best-in-class service ensuring every visit is a memorable one and support the running of our fantastic Manchester office. This is a diverse role providing lots of opportunities to develop yourself and manage across different areas of the business, whether that be, engaging with key partners to deliver events or managing day-to-day operations to ensure the smooth running of our state-of-the-art office space. You will play a key role in positioning the PFA as a truly best in class environment for all.

A proficient user of MS Office, you will have an eye for detail with a people first approach, that embodies our values of Passion, Fairness and Advocacy. You must also work well as part of a team, respond quickly to changing priorities and be able to communicate effectively both face-to-face and in writing.

KEY RESPONSIBILITIES

Welcome and provide specialised support to PFA members and stakeholders when they visit PFA Manchester.
Ensure that the day-to-day cleaning and housekeeping standards for all PFA Manchester facilities are delivered to a 5* standard.
The effective delivery of all housekeeping at PFA Manchester.
Ensure all communal spaces and meeting rooms are prepared for guest arrival and maintained during their visit.
Ensure meetings, events and functions are setup and delivered with excellence.
Ensure day to day issues are dealt with and be the first point of contact for finding solutions for all visitors to PFA Manchester.
Deliver an exceptional customer service through the management and direction of Manchester based staff. You will act as a positive role model to the team by always delivering the highest of standards.
Organise stock control within a specified budget.
Lead and deliver an on-going planned deep cleaning regime.
Provide assistance to the business in the execution of daily tasks.
Any other administrative tasks as assigned.

SKILLS AND REQUIREMENTS

Essential Skills

Proven front of house/ receptionist and/ or administration experience within a busy customer focused environment.
Experience of providing support to specific projects and associated tasks.
Experience of utilising databases for keeping records.
Experience of Microsoft Office (including Word, Excel and Outlook).
Effective interpersonal and communication skills with the ability to build meaningful relationships internally.
High level of autonomy
Ability to complete priorities and respond quickly and flexibly to changing needs and demands.
Strong organisational skills with a methodical approach to tasks.
Able to work both independently and in a cooperative team environment to achieve goals.
Effectively contributes and thrives in a collaborative, team-oriented work environment.
Positive and self-motivated attitude.
Ability to multitask.
Approachable and low-ego personality.
High level of integrity and confidentiality.

Desirable

Additional spoken language skills.
Experience of working in professional football or other sports.
A passion for football.
How to apply