Job Detail

Membership Supervisor

10 months ago

Crystal Palace

5 Current Jobs Opening(s)

Job Description

Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than a century of proud history. Spread across three different sites – our London office, Selhurst Park stadium and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role:

We are seeking a highly organized and customer-focused individual to join our team as a Membership Supervisor, in this role, you will be responsible for managing all aspects of memberships, including handling inquiries, ensuring sales and information are up to date, and coordinating with the marketing team to drive sales.

Responsibilities:

  • Serve as the primary point of contact for membership inquiries, both in person, via phone, and through email.

  • Handle escalated issues from the box office and ensure they are resolved promptly and to the satisfaction of our members.

  • Maintain accurate and up-to-date membership information on the box office screens, the membership pages on our website, and selected ticketing sales sites.

  • Collaborate with the marketing team to develop and implement strategies to promote membership sales through various channels.

  • Respond to all emails in a timely and professional manner.

  • Oversee the International Reservation facility for our global members.

  • Generate weekly sales reports and provide yearly sales comparisons.

  • Coordinate with the marketing team to plan and execute membership events, such as Junior Member training days.

  • Ensure box office staff are equipped with the necessary information to handle membership sales, inquiries, and event-related matters.

  • Establish and nurture a relationship with our chosen fulfilment house, overseeing processes related to fulfilment, stock levels, and day-to-day operations.

  • Ensure compliance with GDPR regulations by transmitting membership data to the chosen distributor and verifying its accuracy.

  • Prepare required reports for the Head of Ticketing and other senior staff members as needed.

  • Other duties and responsibilities as required by line manager.

  • Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.


Experience, Skills and Qualifications:

  • Previous experience in membership management.

  • Strong customer service skills and ability to handle inquiries and resolve issues effectively.

  • Excellent organizational and multitasking abilities with meticulous attention to detail.

  • Familiarity with GDPR regulations and experience handling sensitive customer data.

  • Excellent written and verbal communication skills.

  • Ability to work collaboratively in a team environment and build relationships with internal and external stakeholders.

  • Flexibility to work during matchdays and occasional evenings or weekends as required.

    Benefits:

  • Complimentary match day ticket

  • Reward and Discount Scheme through our Tech Scheme and Simply Health app

  • Health and Wellbeing benefit scheme

  • 20% Discount in our Retail Stores


Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Job Detail

Deadline09/22/2023
Job TypeFull time
LevelProfessional
Location

Skills

ManagementLeadership