We are Wolves. Progressive, determined, bright, unified and humble. A pack that is hungry for success. Wolves is one of the fastest growing professional football clubs in the UK, and also boasts one of the richest histories in the beautiful game.

Formed in 1877, Wolves was a founder member of the Football League, and was one of the country’s most successful sides in the fifties and sixties. During a two decade spell the Black Country’s most decorated side won three First Division titles and one of its four FA Cups.

Fast forward 70 years and Wolves are back among football’s European elite, but this time we will compete as a sports and entertainment business across multiple brand verticals. As a challenger club, Wolves dare to be different, which is why creating world class propositions in esports, fashion and music are all part of our ambitious plans.

At Wolves, we don’t simply look to the future, we seize it.

We take seriously our commitment to the safeguarding of children and adults at risk and to ensuring that Wolves is free from discrimination and harassment.

Job purpose

Supporting the Head of Memberships and Membership Communication and Events Executive with the selling and upselling of memberships, mascot packages, match tickets and fulfilment of membership and match day packs. Delivering exceptional customer service to fans, corporate clients, and sponsors.

Involvement in setting up match preparation, fan engagement, supporting junior activities in conjunction with the marketing team.

Key responsibilities

• Managing My First Match Experience, run up to and including match day with budgetary oversight


• Supporting Head of Memberships with junior events during school holidays, e.g., training sessions, Christmas parties, End of Season dinner


• Delivering impeccable customer service and ensuring the members receive a world class service


• Selling of membership, mascot packages in line with defined targets


• Joint responsibility for the membership and mascot email accounts and answering queries in a timely manner


• Dealing with queries and complaints with the Fan Services department.


• Liaison with all ages of supporter via telephone or in person


• Completing administrative duties in a timely manner and with accuracy


• Liaison with multiple stakeholders across the club


• Supporting the Head of Memberships with high profile events


• Operate online mailing system and print postage labels in accordance with the memberships printed


• Supporting Head of Memberships with liaison with the third-party postal company to ensure correct delivery of membership packs


• Create media/marketing assets for the Membership Communication and Events Executive


• Updating the members offers pages


• Supporting the engagement of ‘Young Wolves’ fans in the Fan Zone and supporting the delivery of the matchday mascot programme


• Support Head of Memberships with regular research and benchmarking.

General responsibilities

• Compliance with club policies


• Compliance with the club’s health and safety procedures


• Compliance with the club’s safeguarding policies


• To promote the club’s values


• To work consistently to embed equality & diversity into the club


• To undertake such other duties as may be reasonably expected


• To maintain professional conduct at all time.

Safeguarding

This role carries a specific safeguarding responsibility. This means that the post-holder is required to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people.

Key relationships

• Head of Memberships


• Membership Communication and Events Executive


• Ticketing Team Leader


• Fan Services Manager


• Senior Marketing Manager


• Loyalty and Insights Manager


• Head of Safeguarding


• Head of Player Care


• Parents and Children


• Wolves Foundation


• Sponsors and Corporate Clients


• Head of Memberships

Scope of job

Responsible for managing the membership and mascot accounts, keeping a track of membership budget and delivery of matchday experiences.

Person specification

• Experience delivering successful events


• Knowledge of membership schemes


• Previous experience of working in football (desirable)


• Experience of working with young children and parents/guardians


• Microsoft Office suite experience


• Strong administration skills, to answer emails in a polite and efficient manner


• Previous experience using CRM and fortress operating systems/printer (desirable)


• Experience of match day operations (desirable)


• Understanding of how to work safely with children and/or vulnerable adults and uphold generally accepted practice when working with those participants


• Promote, adhere to, and implement the club’s Equality Policy and to work consistently to embed equality and diversity within club.


• Professional telephone manner


• Flexibility to work as the needs of the club, including matchdays and other special events


• Able to work as part of a team and help to progress the team objectives with a positive mind set


• Strong communication skills, written and oral


• Happy to manage and juggle a number of competing priorities


• Strong attention to detail


• Organised and able to club and take on any task


• Proven experience and success in a sales environment


• Worked in a football or sport setting (desirable)


• Liaising with corporate customers


• Facilitating successful events


• Post-holder must hold or obtain at the earliest opportunity the relevant safeguarding training (i.e. FA Safeguarding Children Workshop)Post-holder will be subject to a DBS check at the appropriate level and cleared by the Wolves Safeguarding Manager


• Maths and English to a Secondary level


• Degree or equivalent qualifications/ experience in role (desirable).