CONTRACT TYPE: Casual
LOCATION: Bramall Lane, Sheffield, S2 4SU
LINE MANAGER: Commercial and Hospitality Coordinator
SALARY: £11.44 per hour
POST REFERENCE: BL072024-MDH

Sheffield United Football Club have an exciting opportunity for several Match Day Hosts to join our Commercial Department. Our Match Day Hosts are responsible for ensuring that all our corporate guests have the ultimate match day experience from the best seats in the house, receiving the highest-level customer service. The successful candidate will have a passion for the enjoyment of our supporters and creating a memorable experience for guests, approaching all that they do with a positive, can-do attitude.

Role Responsibilities:

-Be responsible for welcoming guests to all corporate hospitality facilities.
-Deal with any ticketing enquiries, directing and escorting guests on a matchday to their boxes, suites, and tables.
-Closely manage each guests' experience, supporting with any additional needs which may be required.
-Provide first-class service at all times.
-Informing guests of any updates and communication as instructed by the management team.
-Ensuring the steady flow of customers to tables and letting the management team know if there are any issues during service which need to be resolved.
-Offer assistance to clients and visitors at all times.
-Support colleagues in other corporate facilities when necessary.
-Ensure any feedback from clients and guests is passed on to the relevant parties at the Club.
-Be aware of the relevant Health and Safety Procedures on a match day, including Fire Protocols.
-Attend any CPD as requested by your Line Manager that is relevant to the Match Day Host role.
-Any other reasonable requests as directed by management

Club Wide Responsibilities:

-To adhere to all Sheffield United Football Club's Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
-To report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognise your responsibility to the Club's Safeguarding agenda.
-To report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
-To adhere to the Club's Equality, Diversity and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.

Essential Criteria for the Role:

-Great interpersonal skills with strong attention to detail.
Strong customer service skills and a confident nature.
-The ability to exercise discretion when dealing with confidential matters which may arise.
Strong organisational skills and excellent multi-tasking abilities.
-The ability to take ownership and achieve results with minimal supervision, a self-motivator.
-Agile, with the ability to adapt to a changing environment to ensure that the match experience meets expectations of the clients.

Desirable Criteria for the Role:

-Prior experience of working in a customer facing role would be advantageous but is not essential.
-Prior experience of complaint handling and problem solving.