Role: Matchday Here to Help Assistant
Hours: To work all home games for the 2025/26 season
Location: American Express Stadium, Brighton
Contract Type: Worker agreement
Deadline Day: 26th June 2025

About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Join our Here to Help team!
We are hiring a looking to build on our staff pool within our here to help team, supporting with areas such as Access and Ticket Investigations. Please state in your application which role you would like to apply for.
Our access team will meet supporters who may need assistance or direction on matchday. You will be a visible presence within the wheelchair areas for the duration of the match.
To find out more about this role, click here to read the job description

In the ticket investigation’s role, you will support the team in reducing the misuse and unauthorized sale/resale of season tickets, match tickets and memberships. You will ensure accurate records of matchday incidents are logged via the CLUE system.

Your customer service background
We are looking for people who genuinely love helping others and know how to deliver standout customer service. You will be an excellent communicator who champions our Team Brighton values at all times.

We have 19 home Premier League games each season and some additional cup games and friendlies. Applicants must be available to work on all home match days. Due to the nature of this role, it is not suitable for a season ticket holder because the working hours are through to the final whistle. This role is suitable for those who reside in Brighton.

Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

🔵 Treat People Well
⚪ Exceed Expectations
🔵 Aim High. Never Give Up
⚪ Act with Integrity
🔵 Make it Special