Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London.

Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.

In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts, and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.

The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.

Tottenham Hotspur has:

• A clear strategy to develop talent from within its Academy, showcased by a strong track record of Academy players graduating to the first-team squad.


• A £100m state-of-the-art Training Centre that supports the Club’s ambition to attract, develop and retain the best talent.


• Commercial partnerships with globally-recognised brands including AIA Group Limited (AIA), one of the world's leading providers of life insurance services, and Nike, the world’s leading sports footwear and apparel company.


• A commitment to minimizing its environmental impact across Club operations, being named as the greenest in the Premier League for the past three years. Tottenham Hotspur is a signatory of the UN Sports for Climate Action Framework, committing to halve carbon emissions by 2030 and become net zero carbon by 2040.


• An award-winning Foundation that is renowned for creating opportunities to help enhance the lives of people in its local community through education, employment, health and social inclusion programmes.

The Club is seeking a Matchday & Event Welfare Officer to support the Welfare team on Matchdays and at events.

Due to the nature of the industry, the working hours are typically evenings and weekends. Safeguarding is fundamental to the success in all that we do.

JOB PURPOSE

The welfare of our guests is central the Spurs experience on Match Day and to the high quality we provide to patrons of all of our Events (matchday, concerts, NFL, Rugby, Boxing, etc).

We are seeking experienced welfare and safeguarding professionals to work in a fast-paced, busy team supporting the Control Safety team in respect of welfare and safeguarding concerns during match day and other events that take place at the stadium.

The role requires an ability to work well as part of a team, and in partnership with other teams, including stewards, catering staff, security, police, ambulance staff and the medical team. All teams are required to coordinate effectively with the multi-disciplinary Control safety team, and to be led by their intelligence.

We are looking for a Match/Event Day Welfare & Safeguarding

Officer who can:

• take responsibility for safeguarding and welfare or both children and adults.


• communicate effectively with parents/carers, children, and other professionals.


• understand de-escalation tactics and working with conflict.


• advise and support other members of staff on welfare, safeguarding and child protection matters, and liaise with relevant agencies when required.


• prioritise children and vulnerable adults’ needs and provide them with the required support, including when linked to police action.


• work with other professionals including Welfare & Safeguarding team members, Stewards, Police, Medics, Ambulance teams, and Control.


• demonstrate excellent organisational skills and can be flexible with excellent interpersonal and communication skills, including ICT.


• work well as part of a team.

We can offer you:

• An opportunity to work in a vibrant stadium alongside an enthusiastic team.


• An opportunity to work in a world-class stadium.


• Rolling safeguarding training briefings.


• Debriefing as needed with the Club’s Head of Safeguarding and Welfare.

KEY RESPONSIBILITIES

• Attending pre-event planning and post-debrief meetings
  Undertaking independent Welfare patrols in designated areas at specified times, as directed by the Safeguarding Lead.


• Responding (in pairs) to the immediate well-being of anyone at risk of harm, in response to pressing concerns or direction from the Control room safety team.


• Understanding and following Club policies and procedures.


• Supporting the Safeguarding Lead and the Control room safety team to ensure effective response and good communication.


• Supporting the Safeguarding Lead in the Welfare room, as needed.


• Ensuring that all incidents responded to promptly and are both communicated to the Safeguarding Lead and the Control room safety team and are recorded on the ‘MyConcern’ app prior to the end of the shift.


• Supporting all Stadium staff to understand, recognise, respond to and refer welfare concerns.


• Receiving reports of safeguarding concerns/disclosures and determining the best course of action in conjunction with the Safeguarding Lead and the Control room safety team.


• Supporting the Safeguarding Lead to provide detailed reports to the Head of Safeguarding & Welfare following each event
  Supporting key areas of children and family activities (child mascots, ball attendants, Chirpee’s parade, crèche, family seating areas, sensory room etc).

PERSONAL ATTRIBUTES

• Thinks ahead, generates innovative ideas


• Values & respects others, builds relationships, collaborates


• Gets things done, delivers to highest of standards, takes responsibility

SKILLS & EXPERIENCE

Essential

• A relevant professional qualification and / or up-to-date CPD in safeguarding practice to Designated Safeguarding Officer level.


• Demonstrable experience of:
  
  
  
  • Working in a safeguarding role.
  
  
  • Managing manage risk, and to respond flexibly and appropriately to challenging circumstances.
  
  
  • Advising and supporting a range of individuals and professionals with safeguarding matters, ensuring the best experience and outcomes for children and vulnerable adults.
  
  
  • Understanding of thresholds of risk and need (children/adults), and of referring concerns to local authorities for support and protection.
  
  
  
  


• Comfortable using IT systems – and ability to record concerns online via an app.


• A commitment to the principles of inclusion, equality, and diversity.


• Personable and professional in conduct and presentation.


• Effective communication skills.


• A keen, enthusiastic team player with the ability to work independently.


• Flexibility in approach with others.


• Resilience to deal with uncertain or unexpected situations.


• Committed to providing excellent customer service to a varied range of stakeholders.


• Willingness to work flexible shifts, including evenings and weekends.


• Experience working to support both children and adults experiencing a range of safeguarding concerns, including but not limited to: abuse and maltreatment, child sexual exploitation and criminal exploitation / county lines, sexual violence and harassment, domestic abuse, so-called honour-based violence, county lines, the rights of children and vulnerable adults, mental capacity, etc.


• Understanding how to record and report concerns and how to escalate matters to ensure that safeguarding takes place.

Desirable

• Football Association safeguarding qualification or an equivalent sports-related safeguarding qualification.


• Previous experience working in football.


• Previous experience working in Welfare at large events.


• Trauma-inform trained.