Matchday Control Room Operatives
Job role insights
Date posted
February 19, 2025
Closing date
Hiring location
Offered salary
Experience
Minimum Qualification
Quantity
4 Person
Description
Department: Security & Matchday Safety Department
Hours of Work: Variable hours (need to be available for Men’s First Team Home matches and other occasional events at Villa Park which will include evenings and weekends, working an average of 4.5 hours per shift)
Contract Type: Permanent
Salary: Competitive Day Rate
Location: Villa Park
Closing Date: Sunday 16 February 2025
Interview Date: February 2025
Aston Villa Football Club has established itself as a Premier League, Champions League and Women’s Super League Club with Villa Park hosting world class talent. The Security and Matchday Safety Department are responsible for ensuring Villa Park is safe and secure.
We work to maintain the highest standards of crowd management, safety protocols, and legal compliance to create and deliver safe and enjoyable world-class events and experiences for guests.
Aston Villa are looking for dedicated and experienced Control Room Operatives to join the matchday safety team to assist in delivering world-class events and experiences for guests.
The successful candidates will be working with the Aston Villa Security and Safety Matchday team and will be mainly in the control room, where they will be on hand to deliver safe and enjoyable events in accordance with the Spectator Safety Policy, relevant legislation and the venue safety certificate.
The role will involve working in a fast paced control room alongside the Safety Officer, control room staff and key external stakeholders. Your duties will include recording all information passed through the control room on an incident management system, responding to queries, co-ordinating communication within the control room, sharing information to key personnel and logging and escalating issues that require further attention.
You will also be required to operate and monitor CCTV systems, operate and monitor exit gates and complete relevant reports during and post event to ensure all key details are captured.
To be considered for the role the postholder must hold a SIA CCTV license. You will also have experience of working within a busy control room as well as experience covering radio operations, logging systems and working on CCTV systems in busy environments. You must have strong communication skills, a passion for excellence, a friendly and approachable manner, and a focus on providing outstanding customer service.
This is a busy role that requires you to have strong organisational and planning skills and the ability to adapt to changing conditions quickly in a fast-paced operational environment. Ideally you will have exceptional communication and interpersonal skills, with the ability to build relationships with different audiences. You will also be a proactive self-starter who acts with a high level of integrity.
Hours of Work: Variable hours (need to be available for Men’s First Team Home matches and other occasional events at Villa Park which will include evenings and weekends, working an average of 4.5 hours per shift)
Contract Type: Permanent
Salary: Competitive Day Rate
Location: Villa Park
Closing Date: Sunday 16 February 2025
Interview Date: February 2025
- The Department
Aston Villa Football Club has established itself as a Premier League, Champions League and Women’s Super League Club with Villa Park hosting world class talent. The Security and Matchday Safety Department are responsible for ensuring Villa Park is safe and secure.
We work to maintain the highest standards of crowd management, safety protocols, and legal compliance to create and deliver safe and enjoyable world-class events and experiences for guests.
- The Role
Aston Villa are looking for dedicated and experienced Control Room Operatives to join the matchday safety team to assist in delivering world-class events and experiences for guests.
The successful candidates will be working with the Aston Villa Security and Safety Matchday team and will be mainly in the control room, where they will be on hand to deliver safe and enjoyable events in accordance with the Spectator Safety Policy, relevant legislation and the venue safety certificate.
The role will involve working in a fast paced control room alongside the Safety Officer, control room staff and key external stakeholders. Your duties will include recording all information passed through the control room on an incident management system, responding to queries, co-ordinating communication within the control room, sharing information to key personnel and logging and escalating issues that require further attention.
You will also be required to operate and monitor CCTV systems, operate and monitor exit gates and complete relevant reports during and post event to ensure all key details are captured.
- The Person
To be considered for the role the postholder must hold a SIA CCTV license. You will also have experience of working within a busy control room as well as experience covering radio operations, logging systems and working on CCTV systems in busy environments. You must have strong communication skills, a passion for excellence, a friendly and approachable manner, and a focus on providing outstanding customer service.
This is a busy role that requires you to have strong organisational and planning skills and the ability to adapt to changing conditions quickly in a fast-paced operational environment. Ideally you will have exceptional communication and interpersonal skills, with the ability to build relationships with different audiences. You will also be a proactive self-starter who acts with a high level of integrity.
Skills
- Planning
- Teamwork
- Problem Solving
