Job Detail

Match Day Operations Manager

1 month ago

West Brom

12 Current Jobs Opening(s)

Job Description

To be a designated safety officer on a match day and to ensure the safe and secure operations of the club

  • It is expected that the Match Day Operations manager will work all match days.

  • Review all match day policies and procedures, updating where required. To be undertaken on not less than an annual basis, or where other events dictate otherwise.

  • Ensure relevant match day paperwork and risk assessments are undertaken, maintaining a suitable log / file of relevant information.

  • Complete necessary post-match online reports e.g., FSOA, Premier League and EFL,

  • Completion and recording of necessary pre-event checks.

  • The recruitment and training (in liaison with the external training provider) of all stewards, ensuring that Level 2/3 qualifications are awarded when necessary.

  • Work alongside HR to ensure all staff have the relevant documentation to work in the UK and have relevant contracts in place.

  • Management and overseeing of all stewarding functions.

  • Investigate and resolve all relevant complaints.

  • Be part of the club’s Safeguarding Operating Group

  • Responsible for the management and implementation of match day traffic plan.

  • Ensure full compliance with the General Safety Certificate, SGSA Guide to Sports Grounds and any other current legislation / recommendations as well as any documentation for a special safety certificate if required.

  • Liaise with and work alongside all key partners, including but not limited to, Police, Fire, Ambulance, Local Authority, Public Health, SGSA, CTSA’s, 1st Aid providers etc.

  • Work alongside the Head of Security and Match Day Operations ensuring the relevant paperwork is submitted to the local authority for the granting of the General Safety Certificate.

  • Procure and manage the security contract in place at all of the businesses site e.g., Stadium, Training Ground, Academy.


  • Be a nominated ‘First Aider’ and so take the lead /give appropriate support in emergency situations requiring first aid treatment.

  • A strong communicator who is confident in liaising with other relevant external agencies (e.g., Safety Advisory Group, Sports Grounds Safety Authority, Local council, media broadcasters) where required.

  • Investigate and respond to any post-match correspondence / complaints.

  • To develop good working relationships with both staff (Permanent, part time and contract) and supporters, in doing so upholding the standards of the Customer Charter.

  • Supervise match day staff

Club ethics

  • To contribute positively to the Clubs vision and culture.

  • To promote and adhere to the Equality, Diversity and Inclusion Policy and to work consistently to embed ED&I into everything

  • To ensure the working environment is free from harassment and discrimination and any other form of unacceptable behaviour

  • To fully participate in one-to-ones and departmental reviews and meetings

  • To fully participate in annual and mid-term appraisals for all reporting staff

  • To understand the Club’s Safeguarding policy, procedures and best practice guidelines and use this to ensure appropriate and safe working practices applicable to the role

  • To carry out CPD and keep up to date with any training and updates relevant to the role

  • To ensure the health & safety within the Club for self and others is adhered to at all time

  • To carry out all responsibilities with due regard to the Club values and all policies and procedures, in particular Health & Safety, Equality and Diversity and Safeguarding

  • To undertake all required training, including mandatory Club Equality and Diversity, Safeguarding and Health and Safety training.

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or. the scope of the job may change as necessitated by business demands.

Job Detail

Job TypeFull time


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