To be a designated safety officer on a match day and to ensure the safe and secure operations of the club

• It is expected that the Match Day Operations manager will work all match days.

• Review all match day policies and procedures, updating where required. To be undertaken on not less than an annual basis, or where other events dictate otherwise.


• Ensure relevant match day paperwork and risk assessments are undertaken, maintaining a suitable log / file of relevant information.


• Complete necessary post-match online reports e.g., FSOA, Premier League and EFL,


• Completion and recording of necessary pre-event checks.


• The recruitment and training (in liaison with the external training provider) of all stewards, ensuring that Level 2/3 qualifications are awarded when necessary.


• Work alongside HR to ensure all staff have the relevant documentation to work in the UK and have relevant contracts in place.


• Management and overseeing of all stewarding functions.


• Investigate and resolve all relevant complaints.


• Be part of the club’s Safeguarding Operating Group


• Responsible for the management and implementation of match day traffic plan.


• Ensure full compliance with the General Safety Certificate, SGSA Guide to Sports Grounds and any other current legislation / recommendations as well as any documentation for a special safety certificate if required.


• Liaise with and work alongside all key partners, including but not limited to, Police, Fire, Ambulance, Local Authority, Public Health, SGSA, CTSA’s, 1st Aid providers etc.


• Work alongside the Head of Security and Match Day Operations ensuring the relevant paperwork is submitted to the local authority for the granting of the General Safety Certificate.


• Procure and manage the security contract in place at all of the businesses site e.g., Stadium, Training Ground, Academy.

General

• Be a nominated ‘First Aider’ and so take the lead /give appropriate support in emergency situations requiring first aid treatment.


• A strong communicator who is confident in liaising with other relevant external agencies (e.g., Safety Advisory Group, Sports Grounds Safety Authority, Local council, media broadcasters) where required.


• Investigate and respond to any post-match correspondence / complaints.


• To develop good working relationships with both staff (Permanent, part time and contract) and supporters, in doing so upholding the standards of the Customer Charter.


• Supervise match day staff

Club ethics

• To contribute positively to the Clubs vision and culture.


• To promote and adhere to the Equality, Diversity and Inclusion Policy and to work consistently to embed ED&I into everything


• To ensure the working environment is free from harassment and discrimination and any other form of unacceptable behaviour


• To fully participate in one-to-ones and departmental reviews and meetings


• To fully participate in annual and mid-term appraisals for all reporting staff


• To understand the Club’s Safeguarding policy, procedures and best practice guidelines and use this to ensure appropriate and safe working practices applicable to the role


• To carry out CPD and keep up to date with any training and updates relevant to the role


• To ensure the health & safety within the Club for self and others is adhered to at all time


• To carry out all responsibilities with due regard to the Club values and all policies and procedures, in particular Health & Safety, Equality and Diversity and Safeguarding


• To undertake all required training, including mandatory Club Equality and Diversity, Safeguarding and Health and Safety training.

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or. the scope of the job may change as necessitated by business demands.