Hospitality Operations Executive
Job role insights
Date posted
February 15, 2025
Closing date
Hiring location
Offered salary
Experience
Minimum Qualification
Quantity
1 Person
Description
Department: Hospitality Department
Hours of Work: 35 hours per week (includes matchdays, evenings and weekends)
Contract Type: Permanent
Salary: £35,000 - £38,000 per annum dependent on experience
Location: Villa Park / Bodymoor Heath Training Ground
Closing Date: Sunday 9 February 2025
The Hospitality team are responsible for the sales and delivery for all matchday hospitality and premium matchday experiences along with adhoc Club events such as End of Season Awards Dinners and Play on the Pitch Experiences. This is an exciting time to join the team as we have expanded our range with over 15 areas and around 5,000 hospitality covers offering world-class, premium experiences. We are continuing to grow, aspiring to offer the best tiers and experiences in the Premier League.
We have an exciting opportunity for a Hospitality Operations Executive to join our team based at Bodymoor Heath Training Ground. Levy are the Club’s catering and hospitality partner who are responsible for our food and beverage operation. The Hospitality Department sell the hospitality and work closely alongside Levy to ensure the delivery of our matchday experiences. This role will focus on matchday hospitality only and you will support the Senior Hospitality Team Manager in the delivery and management of the full operational process. You will also lead the Matchday operation for the Women Super League (WSL) fixtures at Villa Park.
You will liaise and communicate between the internal and external providers that support our matchday operation whilst looking at things from a customer perspective, ensuring our guest experience is best in class, for example touch points such as lanyards and gifts are in order. You will support and liaise with other departments regarding feedback and communication. This will be a busy role in a fast-paced environment requiring managing multiple projects.
You need to have experience of delivering operational hospitality and working and directing a team to deliver exceptional levels of customer service, ideally in the sporting industry. You will need to have a keen eye for detail and process whilst being able to think about guest experience. You also need to be empathetic, able to support and resolve any complaints or concerns as and when required. You will need to be organised, with the ability to multitask and prioritise in a dynamic environment.
You will need to be available to work flexibly including both Men’s and Women’s First team matches, evenings and weekends. You will also need to hold a full, UK driving licence and have access to a vehicle to travel between our Club sites; Villa Park, London Office and Bodymoor Heath Training Ground.
There has never been a better time to join us, we are celebrating our 150th anniversary, showcasing Aston Villa Football Club in all its glory to a global audience, and are determined to continue our growing success, both on and off the pitch. We currently offer a range of fantastic benefits* including:
Hours of Work: 35 hours per week (includes matchdays, evenings and weekends)
Contract Type: Permanent
Salary: £35,000 - £38,000 per annum dependent on experience
Location: Villa Park / Bodymoor Heath Training Ground
Closing Date: Sunday 9 February 2025
- The Department
The Hospitality team are responsible for the sales and delivery for all matchday hospitality and premium matchday experiences along with adhoc Club events such as End of Season Awards Dinners and Play on the Pitch Experiences. This is an exciting time to join the team as we have expanded our range with over 15 areas and around 5,000 hospitality covers offering world-class, premium experiences. We are continuing to grow, aspiring to offer the best tiers and experiences in the Premier League.
- The Role
We have an exciting opportunity for a Hospitality Operations Executive to join our team based at Bodymoor Heath Training Ground. Levy are the Club’s catering and hospitality partner who are responsible for our food and beverage operation. The Hospitality Department sell the hospitality and work closely alongside Levy to ensure the delivery of our matchday experiences. This role will focus on matchday hospitality only and you will support the Senior Hospitality Team Manager in the delivery and management of the full operational process. You will also lead the Matchday operation for the Women Super League (WSL) fixtures at Villa Park.
You will liaise and communicate between the internal and external providers that support our matchday operation whilst looking at things from a customer perspective, ensuring our guest experience is best in class, for example touch points such as lanyards and gifts are in order. You will support and liaise with other departments regarding feedback and communication. This will be a busy role in a fast-paced environment requiring managing multiple projects.
- The Person
You need to have experience of delivering operational hospitality and working and directing a team to deliver exceptional levels of customer service, ideally in the sporting industry. You will need to have a keen eye for detail and process whilst being able to think about guest experience. You also need to be empathetic, able to support and resolve any complaints or concerns as and when required. You will need to be organised, with the ability to multitask and prioritise in a dynamic environment.
You will need to be available to work flexibly including both Men’s and Women’s First team matches, evenings and weekends. You will also need to hold a full, UK driving licence and have access to a vehicle to travel between our Club sites; Villa Park, London Office and Bodymoor Heath Training Ground.
- Why join us?
There has never been a better time to join us, we are celebrating our 150th anniversary, showcasing Aston Villa Football Club in all its glory to a global audience, and are determined to continue our growing success, both on and off the pitch. We currently offer a range of fantastic benefits* including:
- Offers on tickets for Men and Women’s matches (subject to match and ticketing arrangements)
- Pension scheme
- Employee Assistance Programme
- Free car parking
- Free staff breakfast and lunches
- Club Shop discount
- adidas discount
- Travel discount
- Death in service benefit
- Free Will writing
- Free mortgage and insurance broker consultations
- Free eye tests
- Mobile network discounts
- Gym discount
Skills
- Management
- Planning
- Problem Solving
- Leadership
