Job Location: Crystal Palace Football Club, Selhurst Park Stadium, SE25 6PU

Contract Type: Permanent/Full-time

Salary: Competitive

Opening Date: 2^nd Sept 2024

Closing Date: 13^th Sept 2024

Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites – our London office, Selhurst Park stadium and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role:

Crystal Palace Football Club are looking for Head of Security and Safety to oversee and manage the delivery of the Security provision across all CPFC sites and be responsible for the management of match day stewarding.  This will include liaising with the relevant regulatory bodies such as local authorities and ensuring the development and completion of all associated policy and documentation.  We are looking for somebody to ensure a first -class service is provided by the Security and stewarding team whilst ensuring all legal and regulatory requirements are met.

Responsibilities:

• Managing the rota for the full -time operators and casual staff day to day across all sites.


• Compiling and communicating detailed assignment instructions to the Security team and auditing same.


• Liaising with the Chief Operating Officer to ensure the structure of the Security team is fit for purpose and meets the demands of the business.


• Ensuring all security issues are dealt with in a systematic and consistent manor and all incidents are reported to the Chief Operating officer.


• Line Manager for the Health and Safety Coordinator.


• Liaising with other departments as necessary to ensure all relevant issues are communicated and dealt with effectively.


• Assisting in discharging responsibilities on behalf of the Club and Chairman for the provisions of the Safety Certificate issued by the LB of Croydon.


• Reviewing all stewarding and make any appropriate recommendations to the Club for consideration.


• Assuming responsibility for the provision of training for all stewards employed by the Club.


• Acting as a representative of the Club in regular consultations with senior members of the Metropolitan Police, local fire brigade, local ambulance NHS trust and local authority on matters associated with the safety and security of spectators.


• Representing the interests of the Club and attend the Safety Advisory Group meetings of the Local Authority.


• Represent the Club at Premier League Safety Officer meetings, share best practice and report to the Chief Operating Officer changes in policy and procedures.


• Acting as one of the Club Liaison Officer's with all the emergency services in the event of any unforeseen incident, ensuring that the Chief Operating Officer is kept fully informed of any developments.


• Evaluating the performance of the Deputy Safety Officers, Stand Managers, Senior Stewards, Stewards and any specialist Stewards and initiate any remedial or other action that may be required.


• Co-ordinating, monitoring and advising upon all security matters affecting the Stadium and associated facilities.


• Monitoring stewarding levels on a match day to ensure effective equitable distribution of staff commensurate with the Safety Certificate.


• Maintaining a close liaison with the local Fire and Safety Officer regarding the fire safety of the Stadium and associated facilities and ensure that fire safety instructions are adhered to. Fire drills and inspections will be in accordance with the Fire Officer’s recommendations.


• Being aware of the requirements of all Security and Safety at Sports Grounds legislation, the “Green Guide” and other advisory documents, the Safety Certificate, the licence issued by the Football Licensing Authority and ensure compliance.


• Taking responsibility and ensure all relevant training for competence is completed in being the Safety Officer with regard to events held at the Club, e.g., sporting, concerts and any other event.


• Assisting the Chief Operating Officer/Club Chairman of the Club for the joint Statement of Intent with Metropolitan Police.


• Ensuring all conditions of the Safety Certificate are fully complied with. In the event of any non-compliance for any reason the Safety Officer will inform the Chief Operating Officer as soon as possible.


• Match Day responsibilities outlined below
  
  
  
  • Ensure match day security are trained and there is sufficient personnel as prescribed in Safety Certificate
  
  
  • Brief all Stand managers
  
  
  • Inspect stand prior to match day to ensure that it is functional and safe for all guests and visitors
  
  
  • Ensuring that all medical support and first aid rooms are ready and in place for match day
  
  
  • Working as Match Day Safety Officer from the Control Room and handle any issues and occurrences in compliance with the local authority
  
  
  
  


• Other duties and responsibilities as required by line manager.


• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

• A qualification in relevant discipline


• At least 3 years’ experience managing a team of Security Officers across multiple sites


• NVQ Level 4 in Spectator Safety


• Event Safety Management First Aid at Work (certification valid)


• Minimum of 3 year experience within a stadium environment in a Supervisory or management role


• Experience in a Safety Officer or deputy for a venue capacity of more than 5000


• Health and Safety Training Certificate


• Able to interpret and provide authoritative advice on Security issues and make recommendations regarding best practice and corrective action.


• IT literate


• An excellent communicator both orally and written


• An excellent timekeeper


• Passionate about personal development

Benefits:

• Complimentary match day ticket


• Reward and Discount Scheme through our Tech Scheme and Simple Health app


• Health and Wellbeing benefit scheme


• 20% Discount in our Retail Stores


• Volunteering Day - 1 Workday off to support a charity of your choice.


• Travel Season Ticket loan


• Holiday allowance that increases every year of service