Provide leadership, purpose and inspiration to the Business Operations function within FA Learning, overseeing Commercial, Customer Service, Business Administration and QA & Evaluation functions, working closely with Finance and HR in support of our strategic objectives; to deliver a high-performing Business Development function that maximises operational efficiencies and delivers against the Division's financial objectives.

What will you be doing?

• Ensure the effective execution of operational strategy and tactics to support and enable successful delivery of FA Learning services and business plan.


• Oversee the development of the domestic and international commercial strategy for the Division that delivers against relational and financial ambitions.


• Oversee the development and management of a learning partnership strategy for the Division that supports our strategic intentions and enables us to leverage expertise and increase accessibility to learning for the benefit of the football workforce, to include the effective management and monitoring of service level agreements.


• Oversee FA Learning's financial processes, working closely with the FA's central Finance team to ensure we have coherent and robust budgeting and financial planning.


• Analyse existing operational processes, identifying opportunities for improvement and innovation, implementing any necessary changes to streamline workflows and create business efficiencies


• Lead our customer service strategy, approach and performance to ensure learners and stakeholders receive a high level of service.


• Collaborate with Executive and FA colleagues, including Finance and HR, to create and maintain standard operating procedures and policies that promote consistency and quality, and ensure legal compliance across the Division, agreeing and setting operational standards and SLAs where appropriate.


• Support team leaders in increasing productivity and impact across Commercial, Customer Service, Business Administration, and QA functions.


• Gather, analyse, and interpret operating, performance and financial data to identify trends and/or gather insights that gauge the effectiveness of operational strategies, improves performance and informs future thinking and planning.


• Collaborate with other FA Learning teams and functions to ensure alignment and smooth cross-functional workflows and alignment to a one office culture.


• Proactively identify potential risks and develop mitigation strategies; create contingency plans to minimise disruptions and ensure business continuity.


• Work as a member of the FA Learning Executive team to understand feedback, insight and data to constantly reassess targets and help ensure FA Learning


• Develop and manage relationships with key external service providers to ensure the highest quality services are offered and delivered.


• Manage and report on performance against relevant KPIs.


• Executes additional tasks as required in order to meet FA Group changing priorities.


• Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.


• As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

• Commercial experience and a thorough understanding of competitive environments


• Strong financial acumen, well-versed in financial management principles, including budgeting & forecasting and the translation of financial data into tangible insight


• Able to identify and analyse problems effectively, implementing workable solutions interests without disrupting the flow of course delivery and business operations


• Highly-effective communicator with strong inter-personal skills; able to convey information and expectations to diverse stakeholders


• Strong organizational and time-management skills, with the ability to prioritize tasks and delegate responsibility when appropriate


• Able to respond to issues quickly, identifying root causes and how to address issues effectively and in a timely manner, and develop contingency plans to ensure the health of the business


• Able to inspire, motivate, and empower team members to achieve goals, promoting a collaborative work environment and a culture of continuous improvement


• Able to gather, analyse, and interpret data to make informed decisions, identify trends and track performance


• Ability to present information succinctly and effectively

Beneficial to have:

• Adaptable to changes, embraces new technologies, and adjusts strategies in response to shifting market conditions


• Excellent IT skills and knowledge of industry-specific programmes and/or software


• Planning, executing, and monitoring project progress, setting project goals, collaborating with stakeholders, managing project resources and developing risk management strategies

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.


• Free, nutritious lunches, at Wembley Stadium and St. George's Park.


• Free private medical cover.


• A contributory pension scheme.


• An additional Thank You days leave, volunteering days as well as 25 days annual leave.


• A hybrid working model offering greater flexibility.