Role Summary:

Group Booking and Stadium Tour Co-Ordinator will be responsible for maximizing revenue from the sale of group tickets and stadium tours ensuring the highest standards of customer care are maintained. Processing ticketing and related sales/ enquires face to face, via telephone, postal and online. Organising stadium tours throughout the season.

Key Responsibilities:

·         Explore new sales using travel agencies / giving access to the tourist market.
·         Increase attendances through the sale of group tickets.
·         Work with the Millwall Community Trust to engage Schools on group bookings / tours.
·         Target local junior football clubs and local businesses.
·         Operation of the ticketing system on weekdays and matchdays
·         Cashing up and reconciling accounts for Finance
·         Assist with in house call centre.

Essential Requirements:

·         Team Player
·         Good Customer Service skills
·         Competent level of numeracy and literacy
·         Excellent communication skills
·         Good Telephone manner
·         Attention to Detail
·         Good Communication Skills
·         Money Handling experience

Personal Skills:

·         Trustworthy, conscientious, and reliable
·         Ability to work under own initiative as a self-starter
·         Ability to work calmly under pressure.
·         A clear, polite, and professional manner
·         Representing the Club in a professional manner. This is a high-profile role; therefore, you must always present with a clean and smart appearance.
·         Flexible on hours

Salary: £19,000 + commission + benefits
Hours of work: 35 hours a week and will be require for matchdays which could include evenings, weekends, and Bank Holidays.

Safeguarding Policy Statement

Because of the nature of the work undertaken by The Millwall Football and Athletic Company (1985) Limited (MFC), it is required by law to have in place robust safeguarding policies and procedures to ensure the protection of children, young people and adults at risk. To ensure that MFC meets that duty - and as part of a proactive, integrated and consistent approach to safeguarding - the organisation has developed a Safeguarding Handbook.

What is safeguarding?

Safeguarding is the action that is taken to promote the welfare of children, young people and adults at risk and protect them from harm. Safeguarding means protecting people from abuse, maltreatment, neglect, harm and/or exploitation. Through MFC setting up and following good safeguarding policies and procedures, it means that children, young people and adults at risk - that come into contact with our organisation - are protected from those that might pose a risk. All organisations that work with (or come into contact with) children, young people and adults at risk are required to have safeguarding policies and procedures to ensure that everyone - regardless of their age, gender, religion or ethnicity - can be protected from harm.

MFC’s Safeguarding Ethos

MFC will always seek to provide protection to any person that receives our services. To this end MFC will provide staff and volunteers with guidance on procedures they should adopt in the event that they suspect a person may be experiencing, or be at risk of, harm. MFC believes that a no one should ever experience abuse of any kind. MFC have a responsibility to promote the welfare of all children, young people and adults at risk to keep them safe. MFC are committed to work in a way that protects them. This Safeguarding Policy Statement applies to everyone that comes into contact with MFC - including as applicable - the Board of Directors Executive Team, Senior Managers, Staff, Agency Staff, Contractors, Suppliers, Volunteers, Students on work experience, as well as anyone else working on behalf of MFC. This policy also applies to any other person that engages with the work of MFC and includes parents, carers, families and other visitors to MFC premises.

Safeguarding at MFC

MFC places the safeguarding of children, young people and adults at risk as its prime focus and has developed full safeguarding policies and procedures. To underpin the approach, MFC ensures all of its management team, staff members and volunteers have been fully trained in safeguarding to enable the organisation to live and breathe its approach.