Job Title: Governance Manager

Department: Governance & Operations

Location: Turf Moor and BFCitC Facilities

Contract Type: Permanent

Working Pattern: Mon-Fri 35 hours per week

Closing Date: Monday 24^th February 2025

Salary: £30,000 - £35,000 per annum

The Role

The Governance Manager will support the CEO and wider strategic governance remit of the Charity. This role will be responsible for providing excellent, detailed and proactive strategic administrative support to the CEO and will be an integral member of the Senior Manager Team (SMT). The Governance Manger will be the initial point of contact for the Trustees, providing effective governance support and lead on organising Trustee papers and presentations for Board meetings.

The Governance Manager will oversee the governance department. This role will have significant focus on business compliance and include but not exhaustive managing the Code of Capability Operating Procedures (CCOP) standards ensuring administrative uploads and deadlines are met and lead on stakeholder engagement for updates and evidence.

Roles and Responsibilities

Governance

• Take ownership of all aspects of operations policy and practice and lead the organisational approach to governance.


• To understand statutory and governing body regulatory compliance requirements across the Charity including the facilities and provide relevant assurance to the Trustees and CEO that standards have been met. This will involve regular review and monitoring with key stakeholders.


• To manage and coordinate the CCOP response and liaise with relevant stakeholders to ensure deadline are met.


• To ensure that governance processes are effective and maintain a watching brief on governance and legal requirements to the CEO and Board of Trustees.


• Where appropriate, the Governance Manager will also manage relationships with third-party service providers, such as auditors, insurers, and legal advisers.


• Work with the Chief Executive Officer, Chair and Board of Trustees to ensure the charity is compliant and well governed in accordance with the regulations set by Companies House, the Charity Commission and footballing trust charity.


• Work with the Business Support Manager & Safeguarding Manager to ensure all requirements under Health & Safety, Food Hygiene, Equal Opportunities, Data Protection and Safeguarding are implemented and comply with BFCitC policies and procedures, to safeguard the health and wellbeing of all participants, staff, and volunteers. Deliver


• Ensure compliance with all regulatory requirements.


• To manage incoming complaints by ensuring all complaints are responded to and recorded in a timely manner. It is anticipated that you will work closely with the Deputy CEO to triage the escalation process depending on the nature of the complaint.


• To translate complex information into reports and updates for multiple stakeholders/audiences.

Safeguarding

• Work closely with the Safeguarding Manager to ensure the Charity reflects the Premier League and EFL standards.


• Ensure all policies and practices embed safeguarding in the CCO leadership, governance and culture. This will involve working closely with SMT and the Operations team.


• To ensure that the Safeguarding department sets out a clear action plan and strengthen the CCOs arrangements across the Charity.

Policy Management

• Responsible for all policy management for the organisation. This includes keeping the policy log up to date and liaising with policy creators to review, edit policies to ensure that are legally compliant.


• Ensure policies do not lapse and review dates are met.


• To inform Trustees of any policy changes by providing explanation of the nature of the change and impact/consequences.


• To maintain and review all SLA across the Charity and work with departmental managers to ensure all SLAs are in line with company policy/expectations. You will need to ensure terms are fully understood and assess the impact they may have on the Charity or third party.


• Ensure all SLAs are consistent across the Charity and review dates are met.


• Oversee any outcomes of a breach of an SLA on behalf of the organisation.


• Ensure all projects have a new project checklist or ‘variation in project’ checklist and liaise with stakeholder to ensure all projects are safe to operate an suitably resourced.


• Ensure all annual project reviews are scheduled and executed and monitor any outcomes, development needs with the relevant manager.


• Ensure all governance practices are recorded on the My Compliance.

Executive Assistant Duties for the CEO

• Internal and external meeting organisation – to include compiling agendas, circulating papers and producing notes.


• Diary and calendar management which include organising travel and logistics.


• Assist with presentations, research, and drafting letters and reports, ensuring effective time management and prioritisation of tasks, particularly when handling conflicting demands.


• Proactively communicate with internal and external colleagues to manage expectations whilst allowing significant time to plan and prepare papers/reports or audit requirements.


• Create and maintain a calendar of all Board and subcommittee meetings and manage the logistics of in person and virtual attendance.


• Supporting the recruitment of new Trustees and organising their onboarding.


• Support the CEO by ensuring all submissions and records are up to date and the Charity meets its statutory reporting requirements with Companies House and the Charities Commission in a timely manner.

Support for SMT & EXCO

• Support SMT working practices, meetings and processes by organising agendas, minutes and action logs


• Support event planning involving the CEO including venue bookings and logistics for away days, board meetings and workshop team events.


• Undertake ad hoc administrative support for the members of Exco

Office Duties

• To provide cover for the reception duties as and when required this includes meet and greet, answering incoming calls and respond the Community Inbox

Line Management

• You will be required to provide line management responsibilities to the governance team - which includes but not exhaustive undertaking regular one to ones, appraisals and day to day support.

General

• To be able to work flexible hours where the role of the job requires which may involve match days or community days that fall on an evening or weekend.


• To work towards agreed Key Performance Indicators (KPIs) and objectives


• Comply with all Charity policies.


• Promote Burnley FC and Burnley FC in the Community brand and ethos in a professional, strong, and positive manner.


• Work alongside other team members to support in other areas of the organisation as and when required to promote best practice.


• To understand and implement the Charity’s Safeguarding policy, procedures, and best practice guidelines in your role. To use this understanding to ensure safe working practices, appropriate reporting of concerns and contribute positively to a safe environment.


• To use this understanding to ensure safe working practices, appropriate reporting of concerns and contribute positively to a safe environment.


• Hold a commitment to equality and diversity in the workplace.


• Willingness to attend training courses to enhance professional development including Safeguarding and Equality and Diversity.


• Always demonstrate the Charity’s values.

Essential Qualifications, Experience & Skills

• Educated to degree level or equivalent.


• To have over 2 years’ experience working in a governance role.


• Experience as an Executive Assistant or similar supporting at a senior level.


• Experience in designing internal processes for business efficiency.


• Managing and drafting policies from inception to socialization to intended audiences.


• The ability to translate complex information into reports and updates for multiple stakeholders/audiences.


• Confident in presenting business compliance updates to a range of stakeholders.


• Line management experience