Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Service supporters and customers across multiple channels including over the phone, on email, and in our box offices.


• Help service users with a variety of needs across different areas including ticketing, membership, e-commerce, and disability support.


• Become an expert in all of our ticketing and membership products and services.


• Work collaboratively across a large cross-functional, multi-discipline team to deliver a world-class service experience for all of our supporters.


• Provide wider operational support where required including some match days and events.

What we are looking for

• Customer service experience is essential, with experience of speaking with customers on the phone and on email.


• Must have a passion for delivering world-class customer service.


• Excellent communication skills, both written and verbal.


• Must be digitally proficient and confident with applications such as Microsoft Office.

Why choose us 

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme


• Generous holiday allowance which increases with your length of service


• Great internal learning and development programmes


• A flexible hybrid working model


• A competitive health and wellbeing benefits package


• A leading Employee Assistance Programme


• Great discounts with some of our Partners