Sunderland AFC is looking to appoint an Events Administrator. The postholder will be responsible for the processing and fulfilment required for the Events domain to enable successful delivery of non-match day Events.

The key responsibilities of the role include:

• Work alongside the Events Development Executive to ensure that non-match day Events are logged and costed correctly on the Events software package.


• Any administration tasks in relation to Events booking, including establishing itineraries for guests, and processing payments and invoices for clients alongside the Accounts department.


• Ownership of Events and bookings from the Events Development Executive until handover with relevant stakeholders.


• Prepare for and deliver the weekly handover meeting to communicate upcoming Events to relevant stakeholders, including the catering teams, hospitality teams, security, and facilities teams.


• Process internal Events for the Club for other domains.


• Handle telephone and email enquiries from external callers regarding the fulfilment of their Event.


• Liaise with and monitor the performance of third-party Events websites where the Club has a paid subscription to and ensure a suitable return on investment.


• Liaise with third-party suppliers and facilitate bookings for Events, including photographers, equipment hire companies and Audio Visual suppliers.


• Monitor local competitor activity monthly to ensure that the Clubs pricing and offering is in line with the market.


• Deal with any customer queries/issues as they arise in a professional and efficient manner.


• Weekly update for Head of Events, outlining upcoming Events and relevant financial data.


• Work effectively and ensure that deadlines are met.


• Support the Events team during Major Events, such as Concerts, as required.

The position is full time (40 hours per week), the availability to work flexible is essential to suit business needs. Additionally, you are required to work all home fixtures and special events unless previously agreed with your manager.