About Us: The London City Lionesses are part of the Kynisca group, setting a vision and building an infrastructure in which all the players and staff can thrive.

Owned by Michele Kang, our vision for Kynisca is to:

Become the most pre-eminent sports organisation in the world;
Have a high-performance culture of winning on and off the pitch;
Train women as women; and
Motivate and inspire the next generation of girls and women.

Role Purpose:

The role of the Community & Fan Engagement Manager is to act as the external Club Ambassador to develop and deliver strategies to strengthen the relationships between London City Lionesses and its local community in Kent and Bromley.

The ideal candidate will be an excellent relationship builder with a customer service mindset and a passion for the positive role football can play in a community with a passion for growing our London City Lionesses fanbase.

This is a new position within the business, so the responsibilities are not set in stone. We need someone who can jump in, get things done and work with the senior leadership team to shape the future of the club.

 

Main Duties/ Responsibilities

1.

Grassroots Football & Schools

Build relationships with local schools and grassroots clubs to create positive programs including but not limited to player appearances, coaching sessions and matchday involvement

Build the strategy for our Sister Club program across Kent and South London

Build relationships with FAs, School FAs and local leagues – seeking opportunities to leverage London City Lionesses to enhance local activities.

Oversee the community activations at our matchdays working closely with the Brand & Marketing Manager

2.

Local business Relations (Kent & Bromley)

Build relationships with local businesses and chambers of commerce to leverage London City Lionesses with the local business community.

3.

Fan Engagement

Ownership of our Supporter Engagement Policy – which includes establishing a Fan Advisory Group and executing a season timetable of events for our fans, outside of matchday.

Be the key point of contact for all London City Lionesses Supporters Groups.

Proactively play a part in growing supporter groups – ensuring that all of our fanbase is represented

4.

Other ad-hoc duties as assigned from time-to-time by management

Club Accountabilities

1.

To comply with all Club policies, procedures and practices and carry out your role diligently and in the best interests of the Club

2.

To lead with a proactive, high-performance mindset and actively contribute to a winning culture on and off the pitch

3.

To behave in a manner consistent with Club values and policies

What we are looking for

Qualifications and Training

Degree in relevant subject

Knowledge, Skills and Experience

Essential

Previous experience working in schools, grassroots football clubs or similar community organisations
A demonstrated love for women’s football, and commitment to the growth of the game
Demonstrated solutions focused and able to work under pressure with own initiative
Excellent track record of relationship building.
Experience managing complex projects with multi stakeholders
Desirable

Experience working in a sports club foundation or community programs

Characteristics

Passionate about women’s football and broader women’s sport culture.
Enjoys building relationships
Entrepreneurial spirit and ability to deal with matrix stakeholders & ambiguity.
High standards of personal integrity and EQ.
Comfortable and able to work on own initiative
Has a learning mindset; is keen to continue their self-development and keep up to date with best practice and learning opportunities
Continually seeks to improve efficiency and performance
Seeks out and embraces new ways of thinking and working – not afraid to fail.

London City Lionesses is committed to safeguarding, health and safety, and equality, diversity, and inclusion. We prioritise the welfare of children and vulnerable adults, the well-being of all staff and visitors, and fostering an inclusive environment where everyone feels valued and supported. These responsibilities are shared by all staff and volunteers, with safeguarding, safety, and inclusivity being collective priorities.

All staff are required to adhere to the Club’s policies, complete relevant training, and actively contribute to maintaining a safe, inclusive, and welcoming environment. This includes timely reporting of concerns, compliance with health and safety regulations, and upholding the Club’s zero-tolerance approach to discrimination.