Role Summary:
Millwall Football Club are looking to recruit a highly motivated and competent Commercial Assistant to join the commercial team at this London sporting event venue.

As this is an established venue you will also be responsible for providing exceptional administrative support to our commercial team by assisting in dealing with customer queries, processing payments, organising logistical and operational requirements around matchdays, as well as conference and events.

The role is varied and will vary day to day as required but will primarily involve working with internal and external clients, taking initial phone and email enquiries, and supporting on matchday sponsorship and hospitality and event delivery, including coordination with clients and liaising with chefs and other operational staff. The role is a great opportunity for someone to get a varied experience of working in a busy commercial team and would suit someone with ambitions to have a career in commercial partnerships sales and management or hospitality sales and delivery.

Key Responsibilities:

The role includes, but is not limited to:
· Dealing with phone and email queries from current and prospective customers, ensuring these are dealt with in a timely and professional manner

· Supporting the sales executives in processing inbound sales

· Assisting in event planning and set up, both for matchdays and other events at the stadium

· Processing payments for customers and providing order confirmation, as well as required information and ticketing where applicable, whilst ensuring internal reporting of sales completed

· Processing invoice requests, liaising with finance team and assisting colleagues with checking on the status customer payments keeping accurate records at all times

· Assisting with Partnership rights tracking and delivery

· Working with the catering team to ensure customer volumes for matchdays are clearly planned and communicated (including any special requirements) and event planning is communicated and understood internally

· Maintaining and updating sales and customer records

· General office and administrative duties, including filing and scanning and maintaining sales records

Essential Requirements:

· Proactive mindset, able to balance a number of requirements in a fast-paced sales environment
· Ability to build strong and long-lasting relationships
· Effective communication skills both written and oral
· Great attention to detail and takes pride in accuracy
· A real team player
· Outgoing personality, with an interest in learning more about hospitality, sales and sponsorship
· Proficient IT skills, including Microsoft Office

Desired Requirements:

· Previous experience in an administrative role would be advantageous
· Experience using sales, CRM and ticketing systems.

Hours of work: You will be required to work between 9.00am and 5.00pm Monday to Friday, and you will be expected to work as reasonably required to fulfil the needs of the business. The post holder will be required to work on home match days, both evenings and weekends.

Salary: TBD

Location: The Den, John Berylson Way, London, SE16 3LN

Responsible to: Hospitality Sales Manager / Head of Commercial