Client Service Executive
Description
About Us:
As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.
Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.
If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!
What We’re Looking For:
We’re looking for a Client Service Executive to account manage all seasonal members with a view to renewing year on year and increasing revenue.
Duties include:
- Manage the account of all seasonal clients.
- Ensure clients are kept up to date with all relevant information including fixture timings, ticket applications, purchase deadlines and general club information.
- Ensure client satisfaction throughout the season.
- Keeping all contact information and client data accurate and up to date.
- Ensure pre match preparation and checks completed to the required standard.
- Interacting with clients on a match day.
- Ensuring all enquiries are responded to and followed up in line with CFC expectations and policies.
- Ensure all clients interaction is logged on Dynamics.
- Assisting the sales team with MBM and seasonal sales as and when required.
- Represent the CFC brand at any external events, meetings, and exhibitions.
Must Haves/qualified by demonstrable experience to the level required:
- Proven experience managing accounts in a customer facing environment
- Strong customer service skills
- Build and maintain relationships
- Strong organisational skills
Nice to Haves:
- Experience of using a ticketing platform.
- Product knowledge and understanding of company objectives.
- Experience in a sales environment.
- Knowledge of the football landscape.
Our commitment to Equality, Diversity and Inclusion:
At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.
Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.
As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.
Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.
If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!
What We’re Looking For:
We’re looking for a Client Service Executive to account manage all seasonal members with a view to renewing year on year and increasing revenue.
Duties include:
- Manage the account of all seasonal clients.
- Ensure clients are kept up to date with all relevant information including fixture timings, ticket applications, purchase deadlines and general club information.
- Ensure client satisfaction throughout the season.
- Keeping all contact information and client data accurate and up to date.
- Ensure pre match preparation and checks completed to the required standard.
- Interacting with clients on a match day.
- Ensuring all enquiries are responded to and followed up in line with CFC expectations and policies.
- Ensure all clients interaction is logged on Dynamics.
- Assisting the sales team with MBM and seasonal sales as and when required.
- Represent the CFC brand at any external events, meetings, and exhibitions.
Must Haves/qualified by demonstrable experience to the level required:
- Proven experience managing accounts in a customer facing environment
- Strong customer service skills
- Build and maintain relationships
- Strong organisational skills
Nice to Haves:
- Experience of using a ticketing platform.
- Product knowledge and understanding of company objectives.
- Experience in a sales environment.
- Knowledge of the football landscape.
Our commitment to Equality, Diversity and Inclusion:
At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.
Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.
Skills
- Planning
- Teamwork
- Problem Solving
