We are a football club with a desire to be the best and are always looking for talented people to join our Everton Family.
Everton is a workplace people crave to join, where extraordinary talented people belong, thrive and deliver the remarkable.
Casual Front of House Assistant
Who are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community.
During the course of a glittering history spanning three centuries, the Club has been shaped and guided by its aspirational motto
Nil Satis Nisi Optimum - nothing but the best is good enough.
One of only three clubs to have been a founder member of both the Football League and Premier League, Everton has played more games in English football's topflight than any other club.
While rightly proud of our rich past, and Goodison Park, our home of more than 130 years, we are now setting our sights on an exciting future at a state-of-the-art new stadium opening in summer 2025, under our new ownership, The Freidkin Group.
In doing so, we remain committed to developing and supporting teams across our Men’s, Women’s and Academy set-ups that inspire and continue to compete at the highest level of the game.
About the opportunity: We are looking for a number of Casual Front of House Assistants to be the face of Everton Football Club at our brand new Everton Stadium, and be the first point of contact for visitors, showcasing friendliness and professional outset.
Covering holidays, illnesses and additional cover of reception areas across all Club sites, you will greet, provide advice, information and assistance to our diverse visitors during mid-week, weekends, evenings and matchdays if required.
Other core responsibilities you will cover as part of this role include:
- To interact with colleagues from other departments to ensure good working relationships and delivery of ‘Nil Satis Nisi Optimum’ front of house experience
- To identify the specific nature of the query and apply the appropriate action response
- Liaise with and/or refer calls to other departments/external parties where necessary.
Who we are looking for: Our ideal candidate(s) will have a real passion for delivering exceptional customer service and first-class front of house experience and has proven experience of working in a customer facing environment and can effectively manage customer / staff relationships, promptly respond to queries and consistently manage expectations.