We are a football club with a desire to be the best and are always looking for talented people to join our Everton Family.

Everton is a workplace people crave to join, where extraordinary talented people belong, thrive and deliver the remarkable.

Casual Fan Support Assistant(s)

Who are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community.

During the course of a glittering history spanning three centuries, the Club has been shaped and guided by its aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough.

One of only three clubs to have been a founder member of both the Football League and Premier League, Everton has played more games in English football's topflight than any other club.

While rightly proud of our rich past, and Goodison Park, our home of more than 130 years, we are now setting our sights on an exciting future at a state-of-the-art new stadium opening in summer 2025, under our new ownership, The Freidkin Group.

In doing so, we remain committed to developing and supporting teams across our Men’s, Women’s and Academy set-ups that inspire and continue to compete at the highest level of the game.

About the opportunity:  We are looking for a number of Casual Fan Support Assistants to be the face of Everton Football Club at our brand-new Everton Stadium, and be the first point of contact for fans and visitors, showcasing friendliness and professional from the outset.

As a Casual Fan Support Assistant you will be a part of the extended Fan Services team, supporting in the welcoming and assisting both home and away supporters on a matchday in and around the New Stadium and occasionally, as required, at alternative venues in the city as part of matchday engagement delivery and act as a brand ambassador for the Club, always thriving towards our motto – Nil Satis Nisi Optimum.

Other core responsibilities you will cover as part of this role include:

• Assisting home and away supporters with any access or turnstile issues they may have and providing them with key information for issue resolution.


• Assist in improving the matchday experience by providing an effective ‘happy to help’ service before, during and after games.


• Identify the specific nature of queries from supporters and take appropriate action to resolve these – doing so in a pro-active manner as appropriate.


• To handle, or if necessary, escalate, complaints from supporters ensuring they are resolved when possible.

Who we are looking for: Our ideal candidate(s) will have a real passion for delivering exceptional customer service and have experience of dealing with customers face to face.

Our fans cover all different age ranges and travel far and wide to come and enjoy a matchday experience they won’t forget, it’s not essential but if you are able to speak more than one language and have previous experience of helping and supporting a diverse customer base, then we would love to hear from you!

This position is on a casual basis covering matchdays (and other events held) across the 2025/2026 season.