Job Title:  Business Operations Manager

Department:  Business Operations

Reporting: Head of Business Operations

Location:  27 Great West Road Offices

Salary:  £40,000 - £45,000 per annum

Closing Date: 31 July 2024

Regulated Role: No

Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.

Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.

We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.

We play in a brand-new stadium, 15 minutes from Heathrow in vibrant west London.

We will never forget where we have come from, but we are excited about the future that lies ahead.

Come join us.

The role of the Business Operations Manager

Brentford FC are recruiting a Business Operations Manager to drive a rigorous approach to business planning and change management, and who will function as a centralised project office for strategic and operational projects across the Club. The successful candidate will plan, manage, and report on the progress of key projects and lead on change management processes that will support the implementation of the strategic agenda. This is a high impact role that will drive club-wide operational efficiency and growth, and support Brentford FC’s continued ambition to thrive in the Premier League.

Main Accountabilities

• Programme manage and report on key change and operational projects in accordance with the Strategic Plan and Club priorities

• Manage the development and implementation of strategic initiatives aimed at driving business transformation and organisational change

• Manage the Club’s KPI dashboards and reporting metrics, and support the integration of automated reporting into day-to-day club business

• Support the development of the off-field Strategic Plan and manage reporting against it in collaboration with the Head of Business Operations and members of the Club’s ExCo

• Support with the identification, mapping, and implementation of key business processes in collaboration with Heads of Department

• Coordinate Club ExCo meetings and ensure a strategic ExCo agenda in line with Club priorities and the Strategic Plan

• Support the Chief Operating Officer in diarising, setting agendas, taking minutes, actions and follow ups for the COO’s key steering groups

• Assist the Chief Operating Officer in the preparation and formatting of documents, reports, and presentations as required

• Identify and provide outstanding business support solutions to members of the Brentford FC Executive Committee and their departments. This will include investigating opportunities to source support services from external virtual services providers


• Act as a trusted adviser to project Accountable Executives

General Club Accountabilities

• To ensure compliance with all relevant Club policies, including safeguarding, health and safety policies and with specific reference to the data regulations (GDPR and PECR)


• To ensure compliance with the Club’s Code of Conduct.


• To ensure compliance with all relevant legal, regulatory, ethical and social requirements


• To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC


• To keep confidential any information gained regarding the Club and its personnel


• To maintain a flexible approach to work at all times


• To ensure compliance with all Matchday Safeguarding processes and the Club’s Safeguarding Policy and processes


• To ensure compliance with the Club’s Safeguarding Policy and processes.


• To promote and support positive mental health and wellbeing throughout the Club both on and off the field.


• To promote equity, diversity and inclusion at the Club, in line with our EDI strategy

Key Internal Relationships

• Chief Operating Officer

• Head of Business Operations

• Brentford FC Heads of Department

• Brentford FC Executive Committee

Person Specification – Essential Personal Characteristics

• Experience of working in a similar role

• Experience of delivering projects successfully to budget and time

• Alignment of personal values with Brentford FC’s values

• Strong knowledge of strategy models and business process mapping

• Strong stakeholder management skills in diverse sectors

• Ability to quickly build effective working relationships and to gain buy-in from others in respect of process changes

• A mature outlook and approach with the ability to maintain perspective in emotional industries

• Strong communication skills

• Strong numeracy and detail orientation

• Advanced Microsoft Office and administration skills

Person Specification – Desirable Characteristics

• Formal certification in project management

• Experience of operating in scale-up and value chain organisations

• Experience of working in sport

• Experience of working in compliance or regulatory environments


• Entrepreneurial spirit